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Unknown error code when trying to update EOFY Adjustment indicator on general journal

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SaraJ
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Unknown error code when trying to update EOFY Adjustment indicator on general journal

I have a very large general journal (over 2,000 line items) which has posted successfully. However, when I try to update the record to tick the EOFY adjustment indicator, the system cant cope with it and continues to give me an error message per the attached screenshot. Alternatively I have tried deleting the journal so I can post a new import with the EOFY Adjustment indicator ticked and the system cant cope with that either - gives me a network error message.
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gavin12345
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Re: Unknown error code when trying to update EOFY Adjustment indicator on general journal

Hi @SaraJ 

 

Not sure how to resolve this - I note you are using the Browser. Perhaps try using AccountRight rather than browser. And it that doesn't work, trying doing this offline.

 

For future reference, I would certainly not recommend pushing MYOB to or beyond its limits with large 'anything' - by anything I mean large GJ's, Inventory Adjustments, imports, even excessively long Invoices. Break it up into more manageable chunks. While technically possible, MYOB unfortunately does not cope well with 'large'.

 

Regards

Gavin

(gavinw222@gmail.com)
Sam_R
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Re: Unknown error code when trying to update EOFY Adjustment indicator on general journal

Hi @SaraJ,

 

Thank you for your post.

 

I have not come across cases of this error before when doing this process, however, I'm more than happy to look into this for you. 

 

As @gavin12345 suggested, did the error replicate in the Desktop version of AccountRight? 

Kind regards,
Sam

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