Just curious if anyone has had this issue?
We are on the cloud/ business pro - just recently migrated from Accountright Edge NE...
By the way NOT a fan of the new software .
I am trying ot create a genral jounral entry from a recurring transaction in my list and it wont let me "record " it ...
When i select Accounting/ recurring - I can see my recurring trsnaction .
When i clikck into it I can update it and save it - which updates the recurring transaction template, but there is no where can i turn this into a active genreral journal.?
After 2 hours on various holds on the support line AND an oustanding callback request that is more than 24 hours old I am not sure what to do ..
We are using Mac / Chrome as the browser, latest operating system.
Also, if i try and do it by Accountring / Create general journal ( where you would instinctively go) I CAN record a new GJ but cant access my recurring ones ( no prefill from recurring button like in Bills / sales ) to access the recurring template..
Any help / ideas or common experience would be appreciated.