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Support waiting times

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chrisnobody
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Support waiting times

Just tried to speak to MYOB support.  The recorded message said an estimated wait time of 75 minutes.  Are you serious MYOB?

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Tracey_H
MYOB Moderator
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Re: Support waiting times

Hi @chrisnobody 

 

Sorry to hear you've had trouble getting through to our phone based teams. If you can provide details of your issue I'll be happy to help.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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chrisnobody
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Re: Support waiting times

Hello.

 

I have moved to a new iPhone and I am being asked to complete a two-factor authentication when logging into MYOB on my laptop.  However, I cant get my authenticator up and working.  I clciked on the "try another way" option in MYOB which led me to a phone support number and the 75 minute expected wait.  How can I get access to MYOB please?

 

Thanks

 

Chris

Tracey_H
MYOB Moderator
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MYOB Moderator
MYOB Moderator

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1,774Solutions

Re: Support waiting times

Hi @chrisnobody 

 

I'll give you some help articles which will assist with setting up a new device and any issues you may have:

Switch your 2FA device 

Setting up 2FA on a new phone

Getting help with 2FA

 

If you continue to have problems can you please tell me what's is happening with the authenicator app, are you getting any messages or errors?

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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