Support waiting times

[chrisnobody]

Just tried to speak to MYOB support.  The recorded message said an estimated wait time of 75 minutes.  Are you serious MYOB?

[Tracey_H]

Hi @chrisnobody 

Sorry to hear you've had trouble getting through to our phone based teams. If you can provide details of your issue I'll be happy to help.

[chrisnobody]

Hello.

I have moved to a new iPhone and I am being asked to complete a two-factor authentication when logging into MYOB on my laptop.  However, I cant get my authenticator up and working.  I clciked on the "try another way" option in MYOB which led me to a phone support number and the 75 minute expected wait.  How can I get access to MYOB please?

Thanks

Chris

[Tracey_H]

Hi @chrisnobody 

I'll give you some help articles which will assist with setting up a new device and any issues you may have:

Switch your 2FA device 

Setting up 2FA on a new phone

Getting help with 2FA

If you continue to have problems can you please tell me what's is happening with the authenicator app, are you getting any messages or errors?