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NO ONE TO HELP ON MULTIPLE OCCASIONS OF RINGING - NOT HAPPY

JULIEOW
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NO ONE TO HELP ON MULTIPLE OCCASIONS OF RINGING - NOT HAPPY

I am using MYOB Essentials Accounting and Payroll and for the last couple of months I have been getting the following. To date I have not been upgraded and I am worried that the Payroll is not Reporting properly to the ATO. I have rang twice before and given up as no one could answer my query. I am now waiting on the phone for someone to answer me (after being shunted twice). I have been waiting for 71 minutes and I get a message "you are the next in the queue". Have these people gone for lunch or is there NO-ONE to answer my call. NOT HAPPY!!!!!!!!!!!!!!!!!!!!

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CloverQ
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MYOB Moderator
Australia
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Re: NO ONE TO HELP ON MULTIPLE OCCASIONS OF RINGING - NOT HAPPY

Hi @JULIEOW 

 

Sorry to hear you are having difficulty reaching our phone support team.

 

We are in the process of migrating all original Essentials Accounting users to the new Essentials Accounting, the message you are seeing is to prepare you for the migration. If you are seeing this notification for a while and your file hasn't been migrated it means that the file has failed migration. Out migration team will re-attempt the migration at a later date. All old Essentials users will be migrated, please do check out the page linked and complete the pre-upgrade tasks. 

 

You can continue using the old Essentials Accounting to report pay runs via STP, this hasn't changed. Please feel free to check your STP reports to view the YTD figures reported. 

 

If you have any further questions, please feel free to reach out.

Kind regards,
Clover

MYOB Community Support

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JULIEOW
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Re: NO ONE TO HELP ON MULTIPLE OCCASIONS OF RINGING - NOT HAPPY

Thanks so much for your reply. If only I had of done this process before trying to ring. I would have save myself 80 minutes of time. Again thanks for your help.

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