Can't log into essentials

Darcyboy
3 Posts
Cover User
Darcyboy
Cover User

3Posts

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Can't log into essentials

Everything was fine yesterday and now I can't log in.

 

Have tried the usual things: clear the cache - new browser etc but still nothing!

 

Need this to be sorted asap please

3 REPLIES
Darcyboy
3 Posts
Cover User
Darcyboy
Cover User

3Posts

1Kudos

0Solutions

Weird log in issue - essentials

So yesterday everything is fine. Today I want to log in to essentials and suddenly nothing - server not responding etc. Did the stuff - empty cache, new browser - nothing. This is on my macbook running 10.11.6 - safari, firefox and chrome.

 

Then I thought let's do a test on my desktop- an old imac running 10.7.5 - and old versions of Safari and Firefox. And then I am in essentials and able to do everything I need - no issues.

 

So my question is what happened overnight on my laptop that means it won't log in to essentials? (PS There are no issues with any other sites and nothing was changed in the system on the laptop overnight).

 

Confused? I am!

MYOB Moderator Steven_M
22,977 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

22977Posts

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Re: Weird log in issue - essentials

Hi @Darcyboy

 

To my knowledge, we did have any widespread issues that affected MYOB Essentials and the ability to log in over the weekend.  Just trying myself (16/04/2018) I have been able to successfully log in as per normal.

 

If you did experience an error, I would recommend clearing your browser's cache and/or trying in another version. If you are still experiencing that error, restarting the computer and modem would be your next step.


Kind Regards,
Steven
MYOB Client Support
Darcyboy
3 Posts
Cover User
Darcyboy
Cover User

3Posts

1Kudos

0Solutions

Re: Weird log in issue - essentials

HI Steven

 

Everything seems to be fine now.

 

I did not restart or, in fact, do anything additional. One of the strange things of technology, I guess.

 

Doesn't matter as it is working now and that is the most important part.

 

Thanks

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