Credit note

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Contributing User
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Credit note

HI Smiley Happy

I've sent an invoice to Company A, but they would prefer it's made out to Company B and have a credit/adjutment note issued to Company A.

I've sent a new invoice to Company B, no problem.

For the adjutment note, I've created a customer return for Company A, same items and total as initial invoice. But the PDF adjustment note generated from the customer does not have the total as negative number, it says 'Total: $XXX" and below "Amount paid: $0". Perhaps I'm mistaken, but the credit notes we receive are a negative number? Once I process the return and apply it to the original invoice for Company A, it says"Total: $0"

Is this correct, or have I done something wrong here? The PDF credit note looks just like original invoice, except of course the heading is "Adjustment Note"

Thanks in advance!

MYOB Moderator
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MYOB Moderator
MYOB Moderator




Accepted Solution Solved

Re: Credit note

Hi @Xpertnz 


You haven't done anything wrong. The Adjustment Note is recorded correctly but we are aware of a cosmetic issue with the printed copy not showing as a negative amount. 


Please let me know if you need further help.

Previously @bungy15

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