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MYOB Essentials Pay Super duplication of payment

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Partner AndersonCA
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Australia
AndersonCA
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MYOB Essentials Pay Super duplication of payment

I have a client that used Pay Superannuation for their contributions and there has been a duplication.

 

Can you reverse this payment prior to being sent to the superannuation funds?

 

Payment has come out of the bank account twice.

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MYOB Moderator Steven_M
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MYOB Moderator
New Zealand
Steven_M
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Re: MYOB Essentials Pay Super duplication of payment

Hi @AndersonCA

 

Once a payment has been authorised in the MYOB Super Portal it has been sent through to the Super Funds. If that payment was made and authorised by mistake you would be looking at recouping the value of that payment from the super funds.  If you do require a payment reference number for that one can be found via the Portal using the Payments report.

Kind regards,
Steven

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