OUTAGE: Essentials is not generating some reports

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OUTAGE: Essentials is not generating some reports

Hi All,

 

I seem to be unable to generate either a profit & loss report or balance sheet in any of my Essentials ledgers.  GST reports seem fine.

 

Is there an outage?

 

The status page does not indicate there is a problem.

 

Thanks,

 

AlanT

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Re: OUTAGE: Essentials is not generating some reports

Hi @AlanT 

 

We are currently aware that some clients are encountering an error when using MYOB Essentials, in particular, the Payroll module. This is something that our team is actively investigating. 

 

Just testing the Profit & Loss report it is not generating for myself either, I'll feed that back to the team as well.

Kind regards,
Steven

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Re: OUTAGE: Essentials is not generating some reports

Thanks @Steven_M 

 

Is there any chance the status.myob.com page could be kept up to date?  It seems to be bit redundant if it is not accurate.

 

Regards,

 

AlanT

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Re: OUTAGE: Essentials is not generating some reports

Hi @AlanT 

 

The Status page has been updated now by our Incidents Team for users.

Kind regards,
Steven

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Re: OUTAGE: Essentials is not generating some reports

Thank you @Steven_M 

 

Alan

 

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Re: OUTAGE: Essentials is not generating some reports

Hi @AlanT 

 

The difficulties we have had with access to certain MYOB products and services have been resolved. In addition to that, I've just tested my MYOB Essentials Profit & Loss and it is working as intended for me.


Do let us know if you require further assistance with that report.

Kind regards,
Steven

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