OUTAGE: Essentials is not generating some reports

Highlighted
Partner
1,225 Posts
Partner
Australia
Partner

1,225Posts

916Kudos

192Solutions

Solved: Go to Solution

OUTAGE: Essentials is not generating some reports

Hi All,

 

I seem to be unable to generate either a profit & loss report or balance sheet in any of my Essentials ledgers.  GST reports seem fine.

 

Is there an outage?

 

The status page does not indicate there is a problem.

 

Thanks,

 

AlanT

5 REPLIES 5
Highlighted
MYOB Moderator
34,755 Posts
MYOB Moderator
New Zealand
MYOB Moderator

34,755Posts

4,671Kudos

5,077Solutions

Re: OUTAGE: Essentials is not generating some reports

Hi @AlanT 

 

We are currently aware that some clients are encountering an error when using MYOB Essentials, in particular, the Payroll module. This is something that our team is actively investigating. 

 

Just testing the Profit & Loss report it is not generating for myself either, I'll feed that back to the team as well.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Partner
1,225 Posts
Partner
Australia
Partner

1,225Posts

916Kudos

192Solutions

Re: OUTAGE: Essentials is not generating some reports

Thanks @Steven_M 

 

Is there any chance the status.myob.com page could be kept up to date?  It seems to be bit redundant if it is not accurate.

 

Regards,

 

AlanT

Highlighted
MYOB Moderator
34,755 Posts
MYOB Moderator
New Zealand
MYOB Moderator

34,755Posts

4,671Kudos

5,077Solutions

Re: OUTAGE: Essentials is not generating some reports

Hi @AlanT 

 

The Status page has been updated now by our Incidents Team for users.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Highlighted
Partner
1,225 Posts
Partner
Australia
Partner

1,225Posts

916Kudos

192Solutions

Re: OUTAGE: Essentials is not generating some reports

Thank you @Steven_M 

 

Alan

 

Highlighted
MYOB Moderator
34,755 Posts
MYOB Moderator
New Zealand
MYOB Moderator

34,755Posts

4,671Kudos

5,077Solutions

Accepted Solution Solved

Re: OUTAGE: Essentials is not generating some reports

Hi @AlanT 

 

The difficulties we have had with access to certain MYOB products and services have been resolved. In addition to that, I've just tested my MYOB Essentials Profit & Loss and it is working as intended for me.


Do let us know if you require further assistance with that report.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post