Super portal file lost

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Contributing Cover User T3r3sa
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Super portal file lost

I was just about to pay my first superannuation using the super portal and downloaded the csv file then uploaded it to the portal. It found some problem with one employee whose end  date was later than the period paid. As I thought I was paying for a quarter, I couldn't understand why it didn't like the end date of the employee beind in November. Anyway, now I've worked out that it was for weeks before he left - and we pay weekly. But before I worked that out, I deleted the file and went back to MYOB Essentials to do it again. Now these files are no longer available to download out of MYOB Essentials. Is my only solution to this problem to enter all the superannuation employee by employee manually?

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MYOB Moderator CloverQ
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Re: Super portal file lost

Hi @T3r3sa,

 

First of all, I'd like to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.

 

You can certainly download a new csv file, then upload the correct file instead. Please do not use 'manually key in a contribution' in the Super Portal at all. 

 

To do so please go to Payroll > Pay Superannuation in Essentials Accounting, set the date period and change the 'Downloaded' filter to 'Downloaded' or 'All', tick the applicable contributions then download the file again.

 

Please feel free to let us know how you go. 

Cheers,
Clover

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Contributing Cover User T3r3sa
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Contributing Cover User
Contributing Cover User

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Re: Super portal file lost

Thanks. I ended up calling for support and was talked through how to do this. All good now.

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