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Time Out Issues

Deborah1
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Deborah1

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Time Out Issues

Hello New Zealand

Hi is there any help out there regarding timing out issues  when invoicing.

 

 

4 REPLIES 4
MYOB Moderator Neil_M
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Neil_M
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Re: Time Out Issues

Hi @Deborah1 

 

If you are receiving errors when using MYOB Essentials around timeouts, are you able to confirm the exact wording of the error message? Additionally if you are receiving timeout errors I would be inclined to switch off the modem for at least 30 seconds to allow that to clear as well as clear the cache on the internet browser you are using, or try a different browser such as Google Chrome

Regards,
Neil

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Deborah1
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Deborah1

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Re: Time Out Issues

There is no error message, it just shuts down and the info is lost.

Both my clients who have this issue are using Essentials Sales invoices

MYOB Moderator Hayden_B
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Hayden_B
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Re: Time Out Issues

Hi @Deborah1 

 

Could you describe for us the specifics on:


@Deborah1 wrote:

There is no error message, it just shuts down and the info is lost.


For example, by "shuts down" is this the web page refreshes and they are asked to sign in again? Or is this a page refresh and it simply brings back the same Invoice Page but with no information that was previous entered?

 

Knowing the specifics can help identify any possible causes.


Cheers,

Hayden
MYOB Product Analyst

Helpful links:


Product Ideas: AccountRight | Essentials | MYOB Capture | MYOB Invoices
Support Links: Support Notes | Forum Search | Status Page

Deborah1
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Deborah1

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Re: Time Out Issues

Hello Hayden,

 

I have spoken with my client.

 

I understand that there is no error message and it closes MYOB completely. Then when they log back in the information has disappeared.

I am going to get his partner to try it on both laptops to see if will occur again and she will record what happens.

 

They are going to run some scenarios over the next few days to see if they can get it to happen again, it has happened on several occassions. They will let me know the outcome.

I have asked them to try using: 

chrome with nothing else open

incognito for MYOB and then have whatever other items used open in other browsers.

asked them to clear history 

 

Will let you know the outcome

 

Also I have had this happen with another client in the South Island, but they have changed systems due to the frustration of this issue.

 

regards

Deborah

 

 

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