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I am very new to myob and trying to make my first super payment through the super portal in essentials i keep getting error messages of ( need to know how to set start and end dates) i have tried entering use file dates or putting in dates and neither work What am i doing wrong here ???? Please advise
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Welcome to the MYOB Community Forum, I hope it becomes a great source of information for you.
The start and end dates of your employees that comes through when you upload the contribution file into the MYOB Super Portal, pull from the employee details screen of your Essentials File. To avoid having issues I encourage you to click into each box rather than use the Tab key to move between the boxes.
When you upload the contribution file into the MYOB Super Portal, you would be best to ensure that you have the option “Use the dates in the file”. This will reduce the likely hood of errors coming up around dates.
Please let us know how you go with this
thanks for the info, with your suggestion and a little help from myob support i have solved the issue