Partner Zone

Backing up

Accounts-n-Pays
Contributing Cover User
11 Posts
Contributing Cover User
Australia
Contributing Cover User

11Posts

0Kudos

0Solutions

Backing up

It has been two years and we are STILL getting the "Your last backup was made xxx days ago" Do you want to backup now.

 

One of the entities shows that the last backup was over 500days ago.  In 2020, MYOB said you're aware of the issue and are working on it, but please be assured that the backups are still happening.

 

Regardless, a fix needs to be made. MYOB fees are increasing because you have implented "300+ improvements"but you can't fix an issue that users have had for 2 years now?

3 REPLIES 3
ChrisMYOB
MYOB Moderator
1,152 Posts
MYOB Moderator
MYOB Moderator

1,152Posts

77Kudos

132Solutions

Re: Backing up

Hello @Accounts-n-Pays 

 

I am able to suggest clearing out your AccountRight cache, this may improve the situation, I have attached a tips and tricks guide on how to clear the AccountRight cache for you. 

 

If when taking a back up you do get this message, if you go to the backup folder location and are able to see the backup, you are able to ignore the warning message. 

 

Please let me know if clearing the cache assists.

Kind regards,
Chris

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Accounts-n-Pays
Contributing Cover User
11 Posts
Contributing Cover User
Australia
Contributing Cover User

11Posts

0Kudos

0Solutions

Re: Backing up

Hi Chris,

 

Clearing the cache has not helped the fact that the warning message is still happening.

 

I understand I can ignore this message, but it's been happening for two years and hasn't been solved yet.  It's frustrating to continually see this message.

 

 

Warning message - backup.PNG
ChrisMYOB
MYOB Moderator
1,152 Posts
MYOB Moderator
MYOB Moderator

1,152Posts

77Kudos

132Solutions

Re: Backing up

Hello @Accounts-n-Pays 

 

Sorry for the delay in my response. 

You are able to ignore this message if it has successfully taken the backup. 

This is a known issue and our product team is looking into this.

 

If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.

Kind regards,
Chris

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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