Serial number doesn't match your account

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alison_durchar
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alison_durchar

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Serial number doesn't match your account

Hi,

 

I am company accountant and I am trying to upload the company file to move to online MYOB. I always login as administrator.

Error message keeps coming up "The serial number doesnt match the one for yur subscription"

I am the only one in the company who uses and accesses MYOB so I need assistance please.

 

I have called help line with no assistance. Please help

 

Thanks

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MYOB Moderator Neil_M
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Neil_M
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Re: Serial number doesn't match your account

Hi @alison_durchar 

 

That message means that the email address your using is not listed as the online owner against the serial number, preventing you from uploading the file. From what I can see on the account the person who needs to upload the file is Peter.

 

Are you able to get Peter to login to start the upload process please

Regards,
Neil

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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alison_durchar
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alison_durchar

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Re: Serial number doesn't match your account

Thanks. This has worked! 

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