Partner Zone

Upgrade the multicurrency file and Change Serial number

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
Experienced User
16 Posts
Experienced User
Experienced User




Upgrade the multicurrency file and Change Serial number

Dear Sir/ Madam,


A few days ago I purchased a new subscription and received a new serial number. I need to work with two files, one of which is myo and needs to be upgraded. During the upgrade, the system required to change the serial number, since the file was used with a different serial number. I can't update this file offline because this is a multi-currency file and the system requires to be updated online.
As a result, I was unable to change the serial number. I called support, but as usual, the issue was not resolved. Could you please advise me what to do? I need to work. I lose a lot of time.


Thank you.



MYOB Moderator
8,280 Posts
MYOB Moderator
MYOB Moderator




Re: Upgrade the multicurrency file and Change Serial number

Hi @OlgaKuz 

I have received your private messages and have responded to them. Please reply to those once you have made the decision on getting the file removed and I will action that. 

Kind regards,

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
Get the conversation started and make a new post Start a Post