Can't file GST return online - page not available

[Alison_S]

I get through to logging in to the IRD website when I'm trying to file a completed GST return, but then it tells me page is not available (screenshot attached)

I got a late payment notice from IRD even though I'd paid them on time, because they didn't have my return.

Please advise

[TingSpace · Accepted solution]

@Alison_S

Hey there! It looks like the IRD site is not being loaded in IE correctly and may not be an issue in MYOB at all.

I recommend using Chrome (As I can see this on your Taskbar) as most websites are designed and tested for use in Google Chrome. You may need to set Chrome as your Default Browser and re-open AccountRight in order for the Online eGST service to load it in Chrome.

Hope this helps!
~TingSpace

[Alison_S]

Brilliant, that worked. Thank you so much for your prompt help.