Error message lodging GST

MetaMed
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Cover User
MetaMed
Cover User

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Error message lodging GST

When I went to file my GST I was asked to use a certificate. I selected one by accident that I use for another website and now I get an error message saying I don't have authority to view the page. No option to select another certificate. + I don't really get certificates??? I've never had to use them before except for one specific site.

 

THanks

3 REPLIES
MetaMed
4 Posts
Cover User
MetaMed
Cover User

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Re: Error message lodging GST

 

This is the message I get.

Screen Shot 2017-10-25 at 9.36.43 AM.png
Partner Dylanwilliams
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Partner
New Zealand
Dylanwilliams

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Re: Error message lodging GST

Hi MetaMed,

 

I have come across a similiar issue in the past and I found that by clearing the cache of the browser I was working in it reprompted me to select certificates, if you are in chrome if you  hold Control + H it will bring you up to the history page then on the side if you select clear browsing data on the lefthand side - I just cleared cached files and cookies and other site data but you may need to clear some of the others (possibly browsing history and the browsing history)

 

I hope that helps!

Dylan.

MYOB Staff Post RienaP
1,811 Posts
MYOB Staff Post
New Zealand
RienaP
MYOB Staff Post

1811Posts

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Re: Error message lodging GST

Hi @MetaMed,

 

Please clear your cache and browsing history as suggested by   @Dylanwilliams. I would really like to that @Dylanwilliams for sharing experience on this platform. 

 

Please let us know how you go as we are happy to help further. Looking forward to hearing from you. 


Regards,
Riena
MYOB Training Specialist
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