Error message lodging GST

[MetaMed]

When I went to file my GST I was asked to use a certificate. I selected one by accident that I use for another website and now I get an error message saying I don't have authority to view the page. No option to select another certificate. + I don't really get certificates??? I've never had to use them before except for one specific site.

THanks

[MetaMed]

This is the message I get.

[Dylanwilliams]

Hi MetaMed,

I have come across a similiar issue in the past and I found that by clearing the cache of the browser I was working in it reprompted me to select certificates, if you are in chrome if you  hold Control + H it will bring you up to the history page then on the side if you select clear browsing data on the lefthand side - I just cleared cached files and cookies and other site data but you may need to clear some of the others (possibly browsing history and the browsing history)

I hope that helps!

Dylan.

[RienaP]

Hi @MetaMed,

Please clear your cache and browsing history as suggested by   @Dylanwilliams. I would really like to that @Dylanwilliams for sharing experience on this platform. 

Please let us know how you go as we are happy to help further. Looking forward to hearing from you.