Cannot Email Payslips, MYOB just shuts down

[misstams]

Hi There, 

I have looked through the community but can't find something specific to my error. 

Everytime I try to PDF or email a PDF from MYOB Payroll, I get an error and then MYOB forces me to shut down. 

We are a new accountant for these clients and have had their old accountant email us the file to use. 

I have tried chaning the SMTP address and emailing direct to outlook but to no avail. Everything shuts down the software. 

Any help would be great?

[jenniek · Accepted solution]

HI there @misstams

I haven't come across your exact problem - however are you running Payroll as an administrator? Was Payroll installed as an administrator? I would try an un-install and re-install of the programme and install as an administrator to see if this fixes it.

[misstams]

Thanks Jennie, 

This fixed it... 

I have no idea how you knew that from the gobbledegook error that came up. Thanks heaps. 

[Suja_P]

Hi @misstams,

Thank you very much for letting us know that you've been able to resolve the issue based on Jennie's recommendations. Jennie is one of our very experienced and generous contributors on the forum. She does appear to have an uncanny ability to come up with solutions to some strange problems. 

Please do visit again should you have any queries in the future. 

Thank you, Jennie (@jenniek). Love Your Work!