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Cannot email payslips

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Contributing Cover User MML-NZ
5 Posts
Contributing Cover User
MML-NZ
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Cannot email payslips

I am using MYOB Payroll 2014.2 and used to be able to send payslips by smtp.  Now I cannot send either by smtp or by emailing individually via email software.  When I click 'Email', the system hangs and I have to close the program down.  I would appreciate any suggestions.

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Ultimate Partner jenniek
2,326 Posts
Ultimate Partner
New Zealand
jenniek
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2326Posts

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Re: Cannot email payslips

Hi there @MML-NZ

Who is your IP provider. If it is Xtra or Farmside (and there could be others too) - they no longer allow the use of their smtp servers without authentication (a password) and Payroll cannot give that. You will need to use Outlook to send your payslips.

Regards,
Jennie Kingma
JK Business Systems Ltd, Hamilton, NZ
Email: jennie@jkbusiness.co.nz
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