MYOB Payroll File

[SteveCA]

Hello

I have a client who is using MYOB Payroll 2013 and have provided a copy of the backup file to me. They sent the file up to Dropbox and I have downloaded it as a Zip file however I am now having problems restoring the file. 

There is a lot 'of stuff' in the backup file, but what is the actual backup file so I can extract that and try to restore again? What the the MYOB Payroll file extension?

Really appreciate any help the community can provide

Thanks

Steve 

[Steven_M]

Hi @SteveCA

Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge. If you do have enquires don't hesitate to post them so the MYOB Community can assist.

An MYOB Payroll file is not just one particular file but a group of files. They are basically each table that makes up an MYOB Payroll file is a separate file.

It sounds like you have an actual backup of the payroll file that just needs to be restored. You can check this by the file name of the zip file. A backup of a payroll file will have the format "MYOBPayrollBackup-<<yourcompanyname>>-YYYYMMDDHHSS". If the format of that file name is that I would restore that Payroll backup as per Support Note: Restoring your Payroll company file

[SteveCA]

Hi Steven

Thanks for the reply

The backup file as it appears in Dropbox where the client sent it is named 'Payrollv' so doesnt look like it is in the normal payroll backup file format......

The message I get when trying to restore is 'The specified file is not a valid Payroll backup' which obviously doesnt look promising however just didnt know if there was something within the larger file that might still be useful....

Regards

Steve

[Steven_M]

Hi @SteveCA

Move that folder off the Dropbox and save to the local PC as the first port of call.

Rename the zip file to be "MYOBPayrollBackup-<<yourcompanyname>>-YYYYMMDDHHSS" Please add in your own company name and add in values for YYY....SS rather than having text i.e.  MYOBPayrollBackup-TestCompany-2015052141010 Then try to restore that file.

If you are still unable to restore that file, unzip the file manually i.e. Right click >>Extract all. Copy the contents to inside the Path where data files reside. To find this information within Payroll, open the sample company i.e. select Explore the sample company and then go to Tools>>Options>>System tab. You would need to create a folder in that Payroll folder to store that data. For example the Path where data file reside would be C:/Users/Public/Data/MYOB/Payroll within this folder you would have your Payroll1, Payroll Demo folders. Create a new folder in that Payroll folder so that it goes MYOB into the Payroll folder into the New folder and then you have the pr files and other files. Once you have that close Payroll and reopen (if you have it open already) and Select Open a Company File then select the relevant payroll folder/company file from the list.

[Mike_James]

Hello @SteveCA the word payrollv indicates that the files have originated from exo payroll not MYOB payroll. I think you should clarify this with your client.

[Steven_M]

Hi @Mike_James

Thanks for that Mike. I wasn't aware of the payroll backup file name having not used MYOB EXO. So thanks for your input in regards to that.

[SteveCA]

Hi Mike & Steven

Thanks for both your help, indeed the file is an Exo file, however as our MYOB PAC membership does not extend to the Enterprise products, and our client has not got a support plan it is the end of the road for me as I have no software to now restore the file onto. What I have done leads me to a red screen advising to phone Exo support which will take me back to the start of neither of us having support....

Anyway thanks again for your help.  

Steve 

[Steven_M]

Hi @SteveCA

I've spoken with the EXO support team on your behalf in regards to obtaining that software and getting that backup data restored.

From the information I have obtained there is a demonstration copy of the software you can download located on Enterprise Division Support Note: Links for manually upgrading MYOB EXO Employer Services New Zealand Software. Along with that Enterprise Division Support Note: How do I restore a backup? maybe of some assistance to yourself.

While it may not be what you are directly after it certainly will be a start and do let us know if you need further assistance, I'm sure the MYOB Community would be happy to assist if required.

[SteveCA]

Hi Steven

Thanks for the message and for following this up for me, greatly appreciated. 

In the end, having no luck with MYOB, and EXO not being able to give me access to the software as the client did not have a support plan I just got the clients laptop with the software installed and worked with it that way. 

Interesting that no one at EXO support mentioned the demo copy

Once again do appreciate the followup

Cheers

Steve

[Steven_M]

Hi @SteveCA

I'm glad to hear that you have manged to find a way in which you can open and use that data. 

From my understanding is that the demo copy is basically the latest version of the program that you can use you for 30 days, similar to a test drive. 

If you do have further enquires don't hesitate to post on the MYOB Community Forum again.