Pay Slips not printing & emailing

[Bullswool]

Hi,

I am new to using MYOB Payroll 2021.2 and new to paying New Zealand employees. Recently I added two new employees to the system.

When I come to create "Print Payment Schedules" (aka pay slips) I run into troubles.

Although all the employees are ticked (including the new employees), only the two new employees pay slips are craeted in the pdf document.

And when I click on the email button, everybody except the two new employees recieve an email payslip.

Obviously I have set them up incorrectly, but I can't see where.

Can anybody help?

C.

[Sam_R]

HI @Bullswool,

Thank you for your post.

It is unusual that it seems to only produce the pdf and email for certain employees. Before we investigate further, could you please have a look through the below help article and ensure the set-up is complete and the process is being done in line with the below steps:

• Emailing pay slips

If you cannot identify an issue after going through the above link, could you please advise which email option you use? (Send via Email software, using SMTP, or Via Outlook 2013 or above)

[jenniek · Accepted solution]

Hi @Bullswool 

Have you ticked the box on the personal details tab next to the email address to email payslips?

[Bullswool]

OMG! So simple!

Thanks for your help.