Pay code has disappeared when entering pay

[Matariki]

Hi

One of our Gross Earnings pay codes has all of a sudden disappeared! I maintained the Pay Codes a week ago, did not change any detail just the code and description section. When it came to entering the pays, this code was no longer available and had to Add Default each time - for this one line! We are on the current MYOB version.

I tried to match the screen details to another Gross Earnings income code but still does not appear. HELP!!!

Screen shots attached. Also, I don't know how but there are multiple lines for GENERAL SHOW FINE - it seems when the value is edited, it's creating another! Any way to remove this?

[Steven_M]

Hi @Matariki

If you go to Maintenance>>Maintain Employees>>Select the relevant employee>>Select the Pay Defaults/Totals tab. Does the pay code appear in that window? If not can you add it via the New button in the bottom left?

Also in your screenshots that you have uploaded you appear to have 3 ORD FINE pay codes. This can occur occasionally if you use the F4 button when adding in defaults on the Enter Pays window. Do you remember how you added in that ORD FINE pay code to the employee? If so was it entered via the F4 option or the Add Defaults option in the toolbar on the right of the Enter Pays window?

[Matariki]

Hi Steve!

Re: If you go to Maintenance>>Maintain Employees>>Select the relevant employee>>Select the Pay Defaults/Totals tab. Does the pay code appear in that window? If not can you add it via the New button in the bottom left? In the end, I selected "Add Default" for each performer, not sure if this will remain for the following week's scheduling of pays

Also in your screenshots that you have uploaded you appear to have 3 ORD FINE pay codes. This can occur occasionally if you use the F4 button when adding in defaults on the Enter Pays window. Do you remember how you added in that ORD FINE pay code to the employee? If so was it entered via the F4 option or the Add Defaults option in the toolbar on the right of the Enter Pays window? When I first created the ORD FINE code, I selected NEW on the screen. The other codes have no idea but was not I who pushed F4!! And there's no way to determine which one has/has not been used to remove

Thanks for your reply

[jenniek]

Hi there,

Have you tried a re-index and rebuild of the payroll.

Does the paycode appear in maintain paycodes? Make sure the tick box "this paycode is no longer used" is NOT ticked.

[Steven_M]

Hi @Matariki

In regards to the ORD FINE pay code showing multiple times the company file would need to come in for an investigate and possible repair. I haven't sent you any documents or the process just yet. This is because I would love to hear how you got on with the "Add Default" option from the Pay Defaults/Totals tab. Did select that option make the pay code stay there or has it since been removed after you have entered this week's pays?

Once we have a clear understanding of if that "Add Default" option has worked for you we can get the company file sent in. This is just in case we need to get the company file in to investigate that pay code as well.