MYOB Essentials :: Invoices paid by credit card automatically recorded as paid, unable to match to bank feed

[ChristineE]

Hello

I have a client using MYOB Essentials  He receives payments for invoices by credit card which arrive in his bank feeds in a lump sum according to the bank settlement for the day.  These invoices are automatically marked as closed when the payment is received.  In order to match them to the bank feed, he was using the match transactions, all transactions, selecting the customer name and checking the show closed invoices box.  The paid invoices appear, but not the payment line showing the amount paid which needs to be checked to reconcile the payment,  I discovered that by 'forcing' the payment to match the bill and entering the bill amount in the invoice line that a credit is automatically created and the account now appears to be overpaid.  The bank account reconciles, but the receivables is a mess and full of credits that are incorrect.  I know to delete the credits that have been created and that the bank rec will need to be done again.  MYOB Support advised that I should be able to see both the invoice line in the match transaction window, but also a line showing the payment, which I would be able to check and hey presto, reconcile the account.  What happens if I cannot see the payment  line populating in the match transaction window?

[Sean_DC]

Hi @ChristineE 

Thank you for your post. Based on my understanding you are unable to see the amount when trying to match transactions. You should be able to see it all on one line including the Reference Number.

If this is not what you're seeing, you can send me a private message with screenshots and I'll be glad to look into it further. 

Please feel free to post again. I'm happy to assist further.

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