No attached to my login

[Rae4]

When I log into MYOB essentials there is no business attached to my log in. Please could you rectify. I have deadlines to meet but now I will miss them because of this issue. Most annoyed.

[Steven_M]

Hi @Rae4 

Looking at the email address that you do use to log into the Community Forum with is attached to an Original MYOB Essentials (Chater Ixxx....). There should be nothing preventing you from logging, from what I can see, into that business using that email address.

If you are unable to do so, I would recommend clearing your browser's cache and/or trying another browser. Should you still be able to gain access are any of the other users attached to that file impacted the same as yourself i.e. can they log in?

[Rae4]

Yes I tried someone else's computer and their login. I also tried clearing the cache browser and restarting, etc- but to no avail. Everytime I signed in it took me to the business login page for the app and our business did not appear. I got the same result with other peoples login and computers. Prior to this happening, MYOB was taking a long time to load especial when I tried to get into the reports eg the GL.

Anyway, it seems to have corrected itself overnight and everything is working accordingly. 

[Rae4]

So I work nights and again I cannot get into the MYOB account. This is getting ridiculous. Do I have to wait until midnight, prehaps? For it to rectify itself? I am trying to do my payroll. I reckon MYOB are trying to do another unsuccessful upgrade!

[Steven_M · Accepted solution]

Hi @Rae4 

Looking at your account and the timing of your post, I would say that the MYOB Essentials was unavailable as we were in the process of migrating you to the newer MYOB Essentials platform.

From looking at the account that has occurred successfully overnight and you should have full access to your new MYOB Essentials platform. Check out Help Article: Getting started after moving to the new MYOB Essentials to get you started on that new platform and it's features.