Cant confirm company file online - Accounting v18

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Barteck
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Cant confirm company file online - Accounting v18

I have just attempted to open MYOB for the first time in forever and am being greeted by the message that "Unable to perform Online Confirmation". can someone please assist me with this.

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MYOB Moderator Neil_M
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Re: Cant confirm company file online - Accounting v18

Hi @Barteck

 

Welcome to the MYOB Community Forum, I hope you find it a great resource

 

I have made a slight change on your account which should allow you to confirm your company file and continue working. Generally speaking confirmations happen approximately every 4-9 months.

 

Please do try confirming your company file again and letting us know how you get on with this

Regards,
Neil

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RickV
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Re: Cant confirm company file online - Accounting v18

I have exactly the same issue with my data file confirmation. 

Can you please effect the same change so I can continue to use my file?

MYOB Moderator Neil_M
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Re: Cant confirm company file online - Accounting v18

HI @RickV

 

I’ve made a slight change to your account which should now allow you to confirm your company file

Regards,
Neil

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RickV
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Re: Cant confirm company file online - Accounting v18

Thanks, working fine again now. 

So I shouldn't need to confirm again for at least 4 months and I can turn on atuo confirm is that correct? 

MYOB Moderator Neil_M
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Re: Cant confirm company file online - Accounting v18

HI @RickV

 

Generally confirmations happen around every 4-9 months, however I cannot definitively say when that file will next come up for confirmation, as it is random. You should indeed be able to choose the option to confirm the file online automatically going forwards.

 

Note that choosing to confirm the file online when it comes due will only perform the confirmation process automatically. Issues including network dropouts, internet outages or excessive confirmations in too short a window can prevent the confirmation from going through successfully

Regards,
Neil

MYOB Community Support

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