STP ATO Product Activation code

Highlighted
Experienced User BevSmith
16 Posts
Experienced User
Australia
BevSmith
Experienced User

20Posts

2Kudos

0Solutions

STP ATO Product Activation code

How do I find the Product Acivation code that is needed by the ATO for Single Touch Payroll. I went ionot the life chat but after waiting for a long time I rang the MYOB help line. There was a wait there so I opted for a call back. When I received the call back I was told that I needed to upgrade my program but when I prodded more I was eventually told that I could use the version I'm on but it would be slower. I then asked what the Product activation code was - was it compay specific, MYOB specific, Serial number specific or what. I was toild he didn't know the answer to that and went off a couple of times to find out but came back with nothing. He then put me on hold. Fast forward onearly one and a half hours and I'm still on hold so not sure if he has forgotten me or put me in a very long wait queue - either way its totally unacceptable. Come on MYOB - get your act into gear. It was a simple question. Maybe someone else can help me with this?

9 REPLIES 9
Ultimate Cover User bungy15
1,051 Posts
Ultimate Cover User
Australia
bungy15
Ultimate Cover User

1054Posts

848Kudos

191Solutions

Re: STP ATO Product Activation code

 
MYOB Moderator Steven_M
2,000 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

31525Posts

4115Kudos

4595Solutions

Re: STP ATO Product Activation code

Hi @BevSmith 

 

Your Software ID number required to nominate MYOB as your online software provider for Single Touch Payroll can be obtained through completing the Payroll reporting setup process in your AccountRight 2019 or MYOB Essentials software.

Help Articles: Setting up Single Touch Payroll Reporting: AccountRight | MYOB Essentials would be able to assist with the setting up of your software for Payroll reporting/STP and notifying the ATO.

 

Do note that if you are on AccountRight Classic (v19) you would be looking at upgrading to AccountRight 2019 to be able to lodge your pays with the ATO through Payroll reporting. See Upgrading to the new AccountRight for more information on that migration process.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Experienced User BevSmith
16 Posts
Experienced User
Australia
BevSmith
Experienced User

20Posts

2Kudos

0Solutions

Re: STP ATO Product Activation code

Thanks Steven. I have tried to Connect to the ATO through the STP reporting setup process on MYOB but a message comes up:

AccountRight needs updating. A new version of AccountRight is available. Please update your software prior to accessing your online file. and then I only have the option of Get the Latest Version or Cancel.

MYOB have confirmed yesterday (and i read it on MYOB website) that my Version of MYOB is compliant for using STP - but it won't let me past this point.

MYOB Moderator Steven_M
2,000 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

31525Posts

4115Kudos

4595Solutions

Re: STP ATO Product Activation code

Hi @BevSmith 

 

Can you confirm what version of the program you are using? Help>>About AccountRight. Also, can you confirm that the serial number in the file ends with 4350 or do you have a different serial number?

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Experienced User BevSmith
16 Posts
Experienced User
Australia
BevSmith
Experienced User

20Posts

2Kudos

0Solutions

Re: STP ATO Product Activation code

Hi Steven,

 

The MYOB Product version is 2018.2.1, Build is 2018.2.21.806.

 

Yes Serial number ends in 4350.

 

Regards

 

Bev

MYOB Moderator Steven_M
2,000 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

31525Posts

4115Kudos

4595Solutions

Re: STP ATO Product Activation code

Hi @BevSmith 

 

AccountRight 2018.2.1 was last year's compliance update and while it did contain a Payroll reporting feature it was a transition version that allows clients to set up payroll categories but not connect to the ATO.

 

As such, we do recommend that you upgrade your software to the latest version (AccountRight 2019.2) to successfully connect to the ATO and lodge your pays. Help Article: Getting the latest version would be able to assist with that process. However, I do note that as you are not an AccountRight Live Subscriber you are not entitled to that version. If you would like to upgrade to that AccountRight 2019.2 version and subsequently lodge your pays with the ATO through AccountRight an AccountRight Subscription would need to be in place for that. I'm happy to arrange for one of our team to reach out to yourself to arrange for that AccountRight Subscription to be set up. Do let us know if the best contact number is the one that ends in 5800 so we can arrange for that?

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Experienced User BevSmith
16 Posts
Experienced User
Australia
BevSmith
Experienced User

20Posts

2Kudos

0Solutions

Re: STP ATO Product Activation code

OK. Would you please tell me what the Activation Product Code is for us?

MYOB Moderator Steven_M
2,000 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

31525Posts

4115Kudos

4595Solutions

Re: STP ATO Product Activation code

Hi @BevSmith 

 

Your STP Software ID required to lodge your pays with the ATO is available after going through the Connect to the ATO process in later versions of the software (AccountRight 2018.3 or later). As you are not on active AccountRight subscription you would not be entitled to use those later versions and thus would not be able to Connect to the ATO process to generate that number. If you do wish to lodge your pays with AccountRight to the ATO an AccountRight subscription would need to be in place. As indicated in my previous message, I'm happy to arrange for one of the team to get in touch to discuss your options in getting that active AccountRight subscription in place so you can use that Payroll reporting feature.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Experienced User BevSmith
16 Posts
Experienced User
Australia
BevSmith
Experienced User

20Posts

2Kudos

0Solutions

Re: STP ATO Product Activation code

Thanks Steven but no we won't be taking up a hefty subscription just to do STP.

Didn't find your answer here?
Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post