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Unable to open AccountRight Dashboard or Menu on web browser through app.myob.com

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ngallah
Contributing Partner
12 Posts
Contributing Partner
Tanzania, United Republic of
Contributing Partner

12Posts

4Kudos

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Unable to open AccountRight Dashboard or Menu on web browser through app.myob.com

Hi guys, I am experience a very strange circumstance with my myob online file 

 

I have had one AccountRight online file for a while, which I have been opening it through the Desktop AccountRight application, and also through the web browser at app.myob.com

 

Few days ago I added another online file for a new company and invited users pretty well. The file works well when it is accessed through the desktop AccountRight application, however when I try to access it through the web, I can log in well, but it can not display the dashboard and the menu as it does with the other company file.

 

I end up getting an error that I will share its screen short here.

 

I have contacted MYOB help or support center, they tried and gave me lots of instructions, which I actually did, but nothing worked. They asked me to clean the cache, still nothing works. They thought the file is not confirmed, which I did but still it did not work.

 

If any one out there, knows where and what the issue is please help me, because I need my clients to open the file on the mobile devices. 

 

Will appreciate your responce.

 

Here is the screen shot of the error

 

Error Message-1.jpg
1 REPLY 1
PriyaSelvaraj
MYOB Moderator
296 Posts
MYOB Moderator
MYOB Moderator

296Posts

50Kudos

15Solutions

Re: Unable to open AccountRight Dashboard or Menu on web browser through app.myob.com

Hi @ngallah,

 

Thanks for your Post.

 

Sorry to hear that you are having trouble to open the file via the new dashboard.

 

I would suggest accessing the web page in incognito mode and do let me know how it goes. 

 

Also, I can look up your account information to make sure it's all set up right, could I please request for the following below details.

 

  • Last 4 digits of serial number
  • Company file name (which is not appearing online)
  • Company file name (Which is appearing online)
  • Email address:

 

Regards

Priya Selvaraj


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