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Unable to open AccountRight Dashboard or Menu on web browser through

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Contributing Partner
12 Posts
Contributing Partner
Tanzania, United Republic of
Contributing Partner




Unable to open AccountRight Dashboard or Menu on web browser through

Hi guys, I am experience a very strange circumstance with my myob online file 


I have had one AccountRight online file for a while, which I have been opening it through the Desktop AccountRight application, and also through the web browser at


Few days ago I added another online file for a new company and invited users pretty well. The file works well when it is accessed through the desktop AccountRight application, however when I try to access it through the web, I can log in well, but it can not display the dashboard and the menu as it does with the other company file.


I end up getting an error that I will share its screen short here.


I have contacted MYOB help or support center, they tried and gave me lots of instructions, which I actually did, but nothing worked. They asked me to clean the cache, still nothing works. They thought the file is not confirmed, which I did but still it did not work.


If any one out there, knows where and what the issue is please help me, because I need my clients to open the file on the mobile devices. 


Will appreciate your responce.


Here is the screen shot of the error


Error Message-1.jpg
MYOB Moderator
296 Posts
MYOB Moderator
MYOB Moderator




Re: Unable to open AccountRight Dashboard or Menu on web browser through

Hi @ngallah,


Thanks for your Post.


Sorry to hear that you are having trouble to open the file via the new dashboard.


I would suggest accessing the web page in incognito mode and do let me know how it goes. 


Also, I can look up your account information to make sure it's all set up right, could I please request for the following below details.


  • Last 4 digits of serial number
  • Company file name (which is not appearing online)
  • Company file name (Which is appearing online)
  • Email address:



Priya Selvaraj

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