ETP not showing on Employees Summary of Payment

Claire06
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ETP not showing on Employees Summary of Payment

Hello,

 

An employees ETP is showing as zero of their Summary of Payment.

 

When I go into the Employment Termination section and look at the same employee I can see the ETP transaction is there.

 

I have looked at other threads and followed instructions of deleting the ETP in the Employment Termination section, then reversing the payroll and reprocessing the ETP payment but the Summary of Payment is still zero.

 

I have also tried to run a zero payroll but no luck.

 

Is there a system bug? Has anyone worked out a way to get the ETP on a Summary of Payments

 

Thanks

 

Claire

 

 

 

Employment Termination Payment.jpg
Summary of Payment.jpg
17 REPLIES 17
Komal_S
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Re: ETP not showing on Employees Summary of Payment

Hi @Claire06 

 

Welcome to the Community Forum!

 

Can you confirm if ETP amounts are showing correctly  on any of the following :

  • Payroll reporting center>>Terminations tab
  • Employees summary of payment
  • Year to date verification report

If it's showing 0 on both reports but are displaying correctly in Terminations tab, then the steps you have followed are correct ( assuming that the final pay was reprocessed on a different date to reversal and the ETP benefit type was selected while processing it).

 

If not, let us know the specific reports and windows the amounts where the amounts are displaying as zero so we can advise accordingly. 

Kind regards,
Komal

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Claire06
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Re: ETP not showing on Employees Summary of Payment

Hi Komal

 

Thank you for your quick reply.

 

The ETP amount is not showing on the 

  • Employees summary of payment
  • Year to date verification report

 

But is showing on the 

  • Payroll reporting center>>Terminations tab

I have tried multiple times to reverse and process the payment under different date but it keeps showing as 30/06/21 with a zero. The ETP type is always O when I process the payment.

 

Is there an issue the fact it keeps shwing as the 30/06/21?

 

Thanks

 

Claire

 

 

 

Komal_S
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Re: ETP not showing on Employees Summary of Payment

HI @Claire06 


In that case, reversing and reprocessing it on a different date should have resolved the issue, however, as it hasn't, send me your serial number and company file name by Private Message so we can get this escalated.

Kind regards,
Komal

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allym
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Re: ETP not showing on Employees Summary of Payment

hi, we are having the exact errors with STP not showing in verification report, is there a problem with system??

 

thanks

 

Komal_S
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Re: ETP not showing on Employees Summary of Payment

Hi @allym 

 

If it doesn't get resolved after following the steps given above, it can be an issue with the reports which our developers are investigating as a high priority. Please send me your serial number and company file name by Private Message if you're impacted by the same problem.

Kind regards,
Komal

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allym
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Re: ETP not showing on Employees Summary of Payment

hi, not sure if you received last message as i can't find, we have tried all steps, numerous times and still does not work.

 

Serial no. xxx

Co Name. Matto Luke Corp Pty Ltd

 

urgent assistance would be greatly appreciated.

 

Komal_S
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Re: ETP not showing on Employees Summary of Payment

Hi @allym 


I've received your details and responded to your private message regarding this.

Kind regards,
Komal

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allym
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Re: ETP not showing on Employees Summary of Payment

MYOB Client Support | 00719926 | ref:_00D28L5ov._5002yBXsxp:ref

 

this is reference we used when phoned support yesterday, can you please advise progress??

 

thanks

 

Komal_S
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Re: ETP not showing on Employees Summary of Payment

Hi @allym 

 

We have got the details of this case in our system and the issue is being investigated. As some of the users are impacted by this problem, our development teams are working on having a resolution in place shortly.


I will update the thread as soon as I've new information on this. 

Kind regards,
Komal

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