Setting up STP error

ESalvest80
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Setting up STP error

Hi, 

 

I am trying to set up STP payroll for our company and I am following the steps, but when i hit the "Check payroll Details " i get the following error.

Account Right

"Something's gone wrong and AccountRight needs to close..."

 

Can anyone help ? 

I have followed other steps found on the forum, such as internet connection and flushing the dns but i still continue to get the error ??!!

Any help please ?

7 REPLIES 7
Melisa_D
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Re: Setting up STP error

Hi @ESalvest80

 

Thank you for your post. When you receive the error message Something's gone wrong, AccountRight needs to close, on the bottom left hand side there will be a view error details button. Can you please click on this save the error log and attach it to this thread so I can investigate for you.

Cheers,
Melisa

MYOB Community Support

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ESalvest80
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Re: Setting up STP error

See attached the error log.

Thanks!

Melisa_D
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Re: Setting up STP error

Hi @ESalvest80

 

Thanks for that. There is a script we can run over your company file to fix this error message, so I can have this arranged can you please confirm the last 4 digits of your serial number and your files File ID (This can be found by going to Help > About MYOB AccountRight).

Cheers,
Melisa

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ESalvest80
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Re: Setting up STP error

Serial ending in 5833

And the File ID is 6

Melisa_D
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Re: Setting up STP error

Hi @ESalvest80

 

Thanks for confirming that. I've had the script run over your file, can you please try now to set up payroll reporting ?

 

Please do let me know how you go. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Melisa

MYOB Community Support

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ESalvest80
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Re: Setting up STP error

It works !!!!

Thank you so much!

Melisa_D
MYOB Moderator
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Re: Setting up STP error

Hi @ESalvest80

 

You're welcome, glad to hear that it's been resolved. 

 

Feel free to come back to the Community Forum if you have anymore questions, we are more than happy to assist.

Cheers,
Melisa

MYOB Community Support

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