Updated: In Tray issue

Highlighted
MYOB Moderator
7,714 Posts
MYOB Moderator
Australia
MYOB Moderator

7,714Posts

595Kudos

1,201Solutions

Updated: In Tray issue

Hi everyone, 

 

We are currently seeing a problem affecting users from uploading documents in InTray. It is affecting both AccountRight and Essentials users. 

 

Our teams are currently working on this problem as we speak, and aim to bring it back to normal as soon as possible. We apologize for the inconvenience caused, we'll update you here as we know more. Please feel free to subscribe to this post to receive email notifications for updates. 

Cheers,
Clover

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

3 REPLIES 3
Highlighted
MYOB Moderator
7,714 Posts
MYOB Moderator
Australia
MYOB Moderator

7,714Posts

595Kudos

1,201Solutions

Re: Unable to upload to Intray 09/12/2019

Hi everyone,

 

Thank you all for your patience. 

 

Our teams have identified the issue, and taken steps to reduce the impact. InTray should be available now, but you may still experience some errors or slow performance. 

 

Our teams are still working towards a permanent resolution.

Cheers,
Clover

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Highlighted
MYOB Moderator
7,714 Posts
MYOB Moderator
Australia
MYOB Moderator

7,714Posts

595Kudos

1,201Solutions

Re: Unable to upload to Intray 09/12/2019

Hi everyone,

 

In Tray is current available, and its performance normalised.

 

We are aware that some clients are temporarily unable to view a number of historical In Tray documents. Please be assured that no documents are actually lost. Our teams have been working on a permanent solution, we will be releasing the fix progressively, one deployment scheduled tonight, another early next week.

 

If you are finding some In Tray documents 'missing', please do check it again tomorrow. Apologies for the inconvenience caused, we do appreciate your patience in the meantime. 

Cheers,
Clover

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Highlighted
MYOB Moderator
7,714 Posts
MYOB Moderator
Australia
MYOB Moderator

7,714Posts

595Kudos

1,201Solutions

Re: Unable to upload to Intray 09/12/2019

Hi everyone,

 

The deployment last night was successful. We are seeing the problem resolved for most clients, but there are some edge cases that it may still occur.

 

We do have additional fix deployments scheduled in the next couple of days, with the aim of resolving the problem for everyone. 

 

Thank you all again for your patience. 

Cheers,
Clover

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post