Tech Support MYOB Business
Good evening everyone, Does MYOB still have a phone number we can call for tech support or is it all online now? We have had an email support request active since 14th May, received a reply on 20th May, received request for additional information 21st May and heard nothing since. The MOCA system is not able to fix this issue, we have tried and had no success. I am almost at the end of my patience and seriously considering changing to another option for our accounting system. MYOB- please note that the update made in relation to online payments does not work and needs to be changed back to how it was. We did not have this issue prior to the change in way you process the online payments. Any MYOB tech support personnel on here? Feel free to message or email, me. I'll give you the case reference number and you can see the issue we are facing. Thank you. Regards, Matt3Views0likes0CommentsAdministrator issue
I am the administrator and recently changed my email address and after making the change in MYOB I am now unable to log in as it wants to link my new email to the administrator and is asking for a password which I do not believe I have ever had one and there is no option to say "forgot password". I have put in a request to MYOB but have not had a successful reply. I have been unable to raise any invoices and now am unable to process payroll. I would love some help.7Views1like1CommentJen D
Is anyone else experiencing problems with the MYOB portal today? Each time I try to create a task it send me on a constant loop of being required to keep logging in. This is incredibly frustrating on the final week before the last tax lodgment deadline for the 2022/2023 tax year. The support line is not manned on weekends and an on-line support request ensures me that my issue will be addressed within 3-5 business days. Not good enough at this time of year.4Views0likes0CommentsHow can I Fix Reverse Sale Transaction Error Message
Hi everyone, I'm encountering a reverse sale transaction error on my laptop, and I'm not sure how to resolve it. Has anyone dealt with this issue before? Here's what happened: I was in the middle of processing a sales transaction when the error message popped up. The transaction failed, and now I'm unable to proceed with any other sales. I've tried restarting my laptop and the myob sales software, but the error persists. I suspect it might be related to the payment processing system or a software glitch. If anyone has any tips or solutions, I'd really appreciate your help! Thanks in advance! Best, Jonathan Jone6Views0likes1CommentMYOB Developer Partner Contact
Hi, I would be grateful for any help. For more tha 6 weeks I have been emailing the ecosystem@myob.com for assistance with our Deveoper Program. Our previous contact was Nigel Tilley, who has now left. I have even resorted to raising a support issue with the API team. We have been part of the Developer program for over 20 years. I have had absoltely NO respose from the repeated emails. Can anyone help me with a direct contact, email or phone excluding the ecosystem@myob.com email address as they simply do not bother to answer. Thanks Trish35Views0likes4CommentsEFT Payment Processing Error
I seeking assistance with an issue I am encountering while attempting to process an EFT payment for one of my suppliers. Despite verifying the bank details and confirming their accuracy, I continue to receive an error indicating that the BSB or bank account number is incorrect. To resolve this, I have already taken the following steps: Verified the bank details multiple times to ensure they are correct. Deleted the supplier card and created a new one with the correct bank details. Unfortunately, the error persists. As a workaround, I processed the payment manually through the bank, which successfully went through, further confirming that the bank details are indeed correct. I have attached a screenshot of the error message for your reference. I would appreciate your prompt support in resolving this issue.23Views0likes4CommentsAccountantLink Codes
Hi all, first time posting. We are a subsidiary of a USA based company and are currently exporting all our EOM reports to Excel, cleaning them up then sending them to USA for upload into Sage. Our GL codes are mapped to their Sage GL codes. I am wondering if AccountantLink Codes would be at all useful for mapping, and if so, how do I include AccountantLink Codes in the reports I produce?5Views0likes1CommentENDING SUBSCRIPTION
Can anyone advise on the following: I am looking at cancelling the subscription and closing down a business. I would like to clarify how do you notify MYOB that you would like to cease the direct debit subscription at the end of this financial year (considering closing business). What happens with access to the business finances once the subscription is cancelled. Eg: The end of financial year taxes will still need to be completed and the tax return so we will still need access to the figures and reports to complete the company taxes (unlikely to be done immediately - it may take a month or two). If anyone can advise on how to go about cancelling your MYOB SUBSCRIPTION but still be able to have access to figures and reports to meet the tax office obligations and reporting etc. BAS ? END OF FIN YEAR TAXES ? 7 YEARS RECORDS KEPT FOR THE ATO ? Feeling a bit stressed and tried to get help on the phone with MYOB but after an hour it became obvious the customer service had no clue - considering closing business at the end of this fin year.21Views0likes1Comment