Confirm Company File

Question

In July I had an error on opening the MYOB AccountRight application requiring that the Company File be confirmed:

https://community.myob.com/t5/AccountRight-Getting-started/Confirm-Company-File-Issue/td-p/825263

The issue was resolved when the Support team forwarded me a license file to upload.

I have the same error on application startup now. I have uploaded the license file I received in July and that allows MYOB to open for that session only. I need to upload the license file each time I open the application.

Do I need a new license file that will persist each time the application is opened? Hope you can help as the countdown is now down to 5 days.

Regards

Steve

leneth_a · Accepted Answer

Hi bentleighbowls,&nbsp;&nbsp;Thank you for getting back to us and for clarifying some information for me.&nbsp;&nbsp;In this matter, if you are using the older AccountRight version (2013 - 2023.5), you would need to install the latest version of AccountRight to confirm your company file automatically. Please see this helpful article that has information about Getting the latest version. After updating to the latest version, you may confirm your company file by going to Help &gt;&gt; Confirm a File &gt;&gt; Select by Phone. &nbsp;&nbsp;If this does not help, I have also sent you a private message requesting the necessary information to assist you further. To access this, please click on your forum display picture in the top right-hand corner of your screen, then choose the envelope icon that appears.&nbsp;&nbsp;
Please do not hesitate to return to the Community Forum if you have any further inquiries. Our team is always here to help.&nbsp;&nbsp;If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.&nbsp;&nbsp;Cheers,&nbsp;Leneth

gavin12345 · Answer

Hi&nbsp;bentleighbowls&nbsp;&nbsp;Confirmation with most MYOB company files is required every 60 days. You need to get a new licence file - you cannot keep re-using an old one as it has likely expired.&nbsp;RegardsGavin

bentleighbowls · Answer

Thanks Gavin - please send me a new license file.

So will I now need to request a new license file via the Community Support service every 60 days or is there a more efficient way to do this?

Regards

Steve

gavin12345 · Answer

Hi&nbsp;bentleighbowls&nbsp;&nbsp;You would need to speak to MYOB about this - I am not an employee, just a forum user like you. They would need to look into your account to determine why you cannot automatically confirm.&nbsp;RegardsGavin

bentleighbowls · Answer

OK - Thanks Gavin. Hopefully a MYOB employee will see this post soon.CheersSteve

leneth_a · Answer

Hi bentleighbowls,&nbsp;
&nbsp;&nbsp;
Thanks for your post and welcome here to the Community Forum. We are glad that you found this forum a valuable resource. Thank you for letting us know that you are having challenges confirming your company file. We are sorry for any inconvenience this may have caused, and we appreciate your patience and understanding.&nbsp;
&nbsp;&nbsp;
For older MYOB products, we have made it easier for you to confirm company files by using our dedicated self-service option, so you can generate the confirmation code whenever you need by going to&nbsp;http://help.myob.com/confirmation&nbsp;- no need to contact support.
&nbsp;&nbsp;
For full details, check out the Help Article: Activating and confirming older MYOB products.&nbsp;
&nbsp;&nbsp;
Please note: You will need your Serial Number and company file code available to generate the confirmation code - available by selecting 'Confirm' via Phone when prompted.&nbsp;
&nbsp;&nbsp;
&nbsp;&nbsp;
Feel free to post again anytime you require further assistance.&nbsp;
&nbsp;&nbsp;
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.&nbsp;
&nbsp;&nbsp;
Cheers,&nbsp;
Leneth

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Confirm Company File

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