Hi EarlJust want to say thank you for confirming my company file. Its all done now. Many many thanks!BCCB2023

Hi angieb1, Thank you so much for your post and welcome to the Community Forum!I am sorry to hear that you were having problems on Confirming your Company File and reaching our Phone Support. I'll be glad to help you with this, can you please send me a private message with the following information: * Serial number * Company File ID's or Company File Code * Build Number (Version)Looking forward to hearing from you soon.Regards,Earl

Hi bccb1, Thank you so much for your post and welcome to the Community Forum! You're very welcome and were glad to know that your problem is now resolved. Feel free to post again, we're happy to help.Regards,Earl

Hi angieb1,Thanks for letting us know that your problem is now resolved. Feel free to post again, we're happy to help.Cheers,Earl

Hi Qube1, Thank you for reaching out to us and welcome to the Community Forum! I'll be more than happy to assist you with your concern. Please send me a Private Message containing the following: Serial number Business name Company File ID and build number (Help>>About MYOB AccountRight) Please let me know if you need further help. Kind regards, Sai

Hi SYS2017, Thank you for letting us know your concern. My apologies if you're having a challenge with confirming your company file. Since it's asking you for a confirmation code, you can no go to Confirm your company file (myob.com) to get a confirmation code. Activating and confirming older MYOB products, has detailed information and instructions to assist you with this. Please let me know if you need further help. If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. Kind regards, Sai

Hi JoMak, Thanks for your post. Please allow me to extend to you a very warm welcome to the Community Forum. We understand that you are also having challenges confirming your company file and we apologize for the inconvenience you have experienced, especially for the two hours you spent on the phone without a resolution. We are grateful for your patience and understanding on this matter. I have checked the email address associated to your account and I can see that one of your company files is locked. I successfully unlocked it. You may check it by restarting AccountRight and then accessing the file again. If you do require further assistance, feel free to reply to this post. If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. Cheers, Leneth

confirming my company file

42 Replies

Earl_HD
MYOB Moderator
9 months ago
Hi bccb1,

Thank you so much for your post and welcome to the Community Forum! You're very welcome and were glad to know that your problem is now resolved. Feel free to post again, we're happy to help.

Regards,
Earl
- angieb1
  Contributing User
  9 months ago
  Hi Earl, I was pretty excited to read about you sorting out the exact problem I'm having. I'm unable to confirm my company account online, and have spent many hours trying to find help.
  Can you please help me as well? I would be so grateful. Thank you.
  Angie
  - Earl_HD
    MYOB Moderator
    9 months ago
    Hi angieb1,
    
    Thank you so much for your post and welcome to the Community Forum!
    
    I am sorry to hear that you were having problems on Confirming your Company File and reaching our Phone Support. I'll be glad to help you with this, can you please send me a private message with the following information:
    
    * Serial number
    * Company File ID's or Company File Code
    * Build Number (Version)
    
    Looking forward to hearing from you soon.
    Regards,
    Earl
- Qube1
  User
  9 months ago
  Are you able to assist me with confirming my company file as well please?
  - Isaiah_C
    MYOB Moderator
    9 months ago
    Hi Qube1,
    
    Thank you for reaching out to us and welcome to the Community Forum! I'll be more than happy to assist you with your concern. Please send me a Private Message containing the following:
    
    Serial number
    
    Business name
    
    Company File ID and build number (Help>>About MYOB AccountRight)
    
    Please let me know if you need further help.
    
    Kind regards,
    
    Sai
- liz15
  Contributing User
  9 months ago
  Hi Earl
  I am delighted to see that you have been able to resolve someone's issue with confirming company files.
  I would be very grateful if you could help me with the same issue.
  - JoMak
    User
    9 months ago
    Could you please help me regarding this frustrating issue as well....I've wasted two hours on the phone regarding this with no resolution :(
rileeze
Experienced User
9 months ago
Earl can you please help me?!
I have posted the screenshots and am desperate to get into my company files.

Kind regards,
Nicki.
SYS2017
Contributing User
9 months ago
I just did a file confirmation in June.
Now, after 3 months, I can't get in again and another company file confirmation is required.
Please assist.
- Isaiah_C
  MYOB Moderator
  9 months ago
  Hi SYS2017,
  
  Thank you for letting us know your concern. My apologies if you're having a challenge with confirming your company file. Since it's asking you for a confirmation code, you can no go to Confirm your company file (myob.com) to get a confirmation code. Activating and confirming older MYOB products, has detailed information and instructions to assist you with this.
  
  Please let me know if you need further help.
  
  If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
  
  Kind regards,
  
  Sai
  - SYS2017
    Contributing User
    9 months ago
    I tried.
    The serial number or registration code is incorrect.
    It always doesnt work.
    MYOB has to email be the MYOB AccountRight licence file