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ejk991's avatar
ejk991
Experienced Cover User
2 years ago
Solved

Confirming Company file error

Hi,

 

Could someone please be of assitance.

 

I am getting the following error:

Unable to automatically confirm your company file

 

I have checked firewalls and connection to the internet and no setting have changed.  Appreciate any assitance you can provide.

 

Elise

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  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 years ago

    Hi ejk991 

     

    Thanks for the post. I'm happy to assist you with this. Can you please send me a Private Message containing the following:

     

    • Full name
    • Serial number
    • Business name
    • Email address

     

    Kind regards,

    Sai

    • ejk991's avatar
      ejk991
      Experienced Cover User
      2 years ago

      Thanks Sai,

       

      Unfortunately it wont let me direct messge you.  I get taken to Private Messages with no option to compose a message?  Screen grab attached.

       

      Elise

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 years ago

    Hi ejk991 

     

    Greetings! I can see that your private message has turned off. Can you click on your avatar and then go to My settings>>Preferences>>Private Messenger, then tick the box of turn on private messages and hit save.

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

    • ejk991's avatar
      ejk991
      Experienced Cover User
      2 years ago

      Hi Sai,

       

      private messager is not an option for me?

       

      The drop downs I have are > preference options, >display, >general, >linear layout, >home page, >privacy, >kudos.

       

      I have reviewed each of these with no private messager option, please let me know if I am missing something?

       

      thanks Elise

       

  • rileeze's avatar
    rileeze
    Experienced User
    9 months ago

    Hi,

     

    Could someone please be of assitance.

     

    I am getting the following error:

    Unable to automatically confirm your company file

     

    I have checked firewalls and connection to the internet and no setting have changed.  Appreciate any assitance you can provide.

     

    Nicki.