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MalloryJ's avatar
MalloryJ
Contributing User
7 months ago
Solved

Urgent- Locked out of account

Hello we have been locked out of our account. 

 

We need to be logged back in urgently as we are a shop that cant make any sales or do any work until we are logged back in. 

 

Please instruct us as to what we need to do. 

 

Kind regards

Mallory Johnston

  • Hi MalloryJ,

     

    Thank you for your post and welcome to the Community Forum. 

     

    We are sorry to hear about your experience. We have activated your file, and you can now log back into your account. Please let us know if you still need assistance. We are happy to help.

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

    Kind Regards, 

    Cel

     

1 Reply

  • Celia_B's avatar
    Celia_B
    MYOB Moderator

    Hi MalloryJ,

     

    Thank you for your post and welcome to the Community Forum. 

     

    We are sorry to hear about your experience. We have activated your file, and you can now log back into your account. Please let us know if you still need assistance. We are happy to help.

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

    Kind Regards, 

    Cel