Forum Discussion
I have had the same issue and only since November of last year as the previous invoices could be matched.
Did you get any help?
- Jessie-L3 months agoContributing User
Hi there,
I really wish I could help you out more as it has been incredibly frustrating for me (and others). I have had a few of these transactions from last year that I've just had to leave for my Accountant to deal with, but I have also noticed that since the start of the year, most of them have been recorded accurately by MYOB.
Unfortunately I've had zero help from MYOB and the last couple of quarters last year is when I started having issues as well. I spent over a month going back and forth with MYOB support and the only advice I received from them was what I'm sure you've already come across, which is:
- Making sure 'Automatically match bank transactions to MYOB bills and invoices' is turned on.
- Checking the account you've allocated to receive fees and surcharges into is the correct one. For example (as I'm sure it would be for most people) I just have the one account (cheque account) that I spend and receive money from. I have found that even after doing this, some of these payments are allocated to the 'undeposited funds account' and I've had to manually change this.
So that may be worth checking out.
I've attached some pics of how these online payments with credit card surcharges should look.
The first pic is how the transaction should be allocated by MYOB. An entry for payment of the invoice and a seperate entry for the surcharge (the reference number will have an S at the end of it).
Second and third pics are a further example of the above. Sorry I couldn't be of more help.
- BexR3 months agoExperienced User
Thanks so much.
I have been advised to open the reconcile window to uncheck the closed invoice but a bug is stopping the window opening. So,, apparently that is a known issue and they are working on it...
- Princess_R3 months agoMYOB Moderator
Hi Jessie-L,
Thank you for your post and patience in waiting for a response.
If payments are configured to automatically match MYOB transactions, this process will automatically close the related invoices. However, these transactions will not appear under matching transactions in bank feeds. To address this, you can disable the automatic matching of payments to invoices. Then, open the invoice associated with a bank feed transaction, click on the CR number, and verify the account to ensure it's not assigned to undeposited funds. If it is, switch it to the primary bank account and hit save. If it's already linked to the correct account, copy the CR number, and navigate to Banking >> Reconcile Account to see if this transaction is ticked. If yes, simply untick it to have the transaction appear under Banking >> Match Transactions. Regarding the surcharge, identify the CR number ending with an "S" related to the bank feed transaction, find it under Banking >>Find Transactions, and repeat the same process for the surcharge as well. This should let you match bank transactions to MYOB transactions.
Please feel free to reach out if you need further assistance.
Cheers,
Princess
- BexR2 months agoExperienced User
Hi
Reconcile window wont open.