Matching/allocating online invoice payment
Hi everyone, I know this question has been asked before but I'm not able to find the correct answer and have spent hours searching. I'm using MYOB Essentials. When a client pays an invoice onl...
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Hi Jessie-L,
Thank you for your post and patience in waiting for a response.
If payments are configured to automatically match MYOB transactions, this process will automatically close the related invoices. However, these transactions will not appear under matching transactions in bank feeds. To address this, you can disable the automatic matching of payments to invoices. Then, open the invoice associated with a bank feed transaction, click on the CR number, and verify the account to ensure it's not assigned to undeposited funds. If it is, switch it to the primary bank account and hit save. If it's already linked to the correct account, copy the CR number, and navigate to Banking >> Reconcile Account to see if this transaction is ticked. If yes, simply untick it to have the transaction appear under Banking >> Match Transactions. Regarding the surcharge, identify the CR number ending with an "S" related to the bank feed transaction, find it under Banking >>Find Transactions, and repeat the same process for the surcharge as well. This should let you match bank transactions to MYOB transactions.
Please feel free to reach out if you need further assistance.
Cheers,
Princess
Hi Princess
reconcile window will not open stil. I recieve no error message as such just wont load. Also I have reported this and still no answer. What do you do when you find the transactions without opening the reconcile window? Do you press record so the credit notes appear in the bank feed match window to then match these up?
Grasping at straws as these previous online payments need to be matched!!!
All the infornmation is there its just not linking propery.
Interesting that the last 2 online payments are matching with no issue so just need to sort 5 online payment transactions!!!
Hi BexR,
Thank you for your response.
If you are under the bank transaction page, you can click on "Match Transaction." This will show all the available recorded transactions for you to match your bank transactions. This should help you find the transactions without opening the reconcile window.
As for the issue with the bank reconciliation window not opening, it seems to be a complex issue that requires further investigation. I recommend reaching out to our virtual assistant, MOCA, for inquiries and assistance. If MOCA can't provide the help you need, you'll be seamlessly transferred to our live chat team.
In the meantime, please check out this Help article, Matching bank transactions, which has detailed information on manual matching bank transactions.
Feel free to post again if you need further assistance.
Cheers,
Princess
Hi Princess
The problem is the fees/gst transaction that has the *s on the end of the credit note does not show up in the matching window .
For example: $40.00 invoice, Credit once paid, Fees removed equals -.09c total to be allowcated paid into account showing through bank feeds is $39.91
There is no credit match for - .09c only $40.00 so itsout of balance by -.09c
Although I have found this credit *s in find transactions
Hi BexR,
Thank you for your response.
To match the transactions, you have three options to consider:
- Creating a credit note for the invoice
- Editing the invoice and entering a negative line for the fees allocated to a fees expense account
- Adding an Adjustment in the Bank Transactions Window, click on Add adjustment (above Subtotal) and enter the fees as a negative amount allocated to a fees expense account.
I'll provide some helpful articles that may provide some information about handling this matter.
Please feel free to reach out if you need further assistance.
Cheers,
Princess