Forum Discussion
Hi BexR,
Thank you for your response.
If you are under the bank transaction page, you can click on "Match Transaction." This will show all the available recorded transactions for you to match your bank transactions. This should help you find the transactions without opening the reconcile window.
As for the issue with the bank reconciliation window not opening, it seems to be a complex issue that requires further investigation. I recommend reaching out to our virtual assistant, MOCA, for inquiries and assistance. If MOCA can't provide the help you need, you'll be seamlessly transferred to our live chat team.
In the meantime, please check out this Help article, Matching bank transactions, which has detailed information on manual matching bank transactions.
Feel free to post again if you need further assistance.
Cheers,
Princess
Hi Princess
The problem is the fees/gst transaction that has the *s on the end of the credit note does not show up in the matching window .
For example: $40.00 invoice, Credit once paid, Fees removed equals -.09c total to be allowcated paid into account showing through bank feeds is $39.91
There is no credit match for - .09c only $40.00 so itsout of balance by -.09c
Although I have found this credit *s in find transactions
- Princess_R2 months agoMYOB Moderator
Hi BexR,
Thank you for your response.
To match the transactions, you have three options to consider:
- Creating a credit note for the invoice
- Editing the invoice and entering a negative line for the fees allocated to a fees expense account
- Adding an Adjustment in the Bank Transactions Window, click on Add adjustment (above Subtotal) and enter the fees as a negative amount allocated to a fees expense account.
I'll provide some helpful articles that may provide some information about handling this matter.
Please feel free to reach out if you need further assistance.
Cheers,
Princess
- BexR2 months agoExperienced User
Hi Princess
thanks for the help.
i chose the third bullet point option as I felt that was the most efficient way to record the out of balance and added a discription to idenify if needed in the future.
Kind regards