Forum Discussion

Soap's avatar
Soap
Experienced Cover User
12 months ago

ONLINE INVOICE PAYMENTS

I need to delete a online invoice payment because it has been allocated to the wrong invoice.    but each time I try to delete it keeps coming up with the follwoing message SOMETHING WENT WRONG. P...
Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi Soap 

Thank you so much for your post. I've had a script run over your company file for you, this should now be resolved. 

 

Can you please sign out and sign back into your file and let me know how it goes. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Regards,
Earl

Soap's avatar
Soap
Experienced Cover User
12 months ago

Hello Earl

 

No change,   still telling me the same thing

I wll sent a snip back to try to show you.

  • Celia_B's avatar
    Celia_B
    MYOB Moderator
    12 months ago

    Hi Soap 

     

    We appreciate your patience on this issue. And thank you for responding to us and providing updates on the situation.

     

    To investigate this further, could you please send me a screenshots on the page where you can see the error? as well as the error details by clicking on details. 

     

    looking forward to your reply.

     

    Thanks, 

    Cel

     

     

    • Soap's avatar
      Soap
      Experienced Cover User
      12 months ago

      Hello Cel

       

      pls see attached screenshot of message that comes up.

       

       

      Thank you

      Debbie

      • Celia_B's avatar
        Celia_B
        MYOB Moderator
        12 months ago

        Hi Soap 

         

        Thanks for the screenshots. 

         

        Can  you please try to use on Google Chrome as we always recommend to use google chrome. and clear the  cache, log out and then log back in. 

         

        Let me know how you go. 

         

        Thanks 

        Cel