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Gloria's avatar
Gloria
Experienced Cover User
5 months ago
Solved

Migrated to MYOB Business - How to add existing user

Hi there,   We moved 3 of the AccountRight files to MYOB Business. How do we add existing user to access these 3 migrated files in MYOB Business?   Thanks. Gloria
  • Earl_HD's avatar
    Earl_HD
    4 months ago

    Hi Gloria,

    We're pleased to learn that your issue has been resolved. Thank you for collaborating with me through private messages. Feel free to reach out again if you have any more questions, and we'll be more than happy to help.

    Regards,
    Earl

Gloria's avatar
Gloria
Experienced Cover User

Hi there,

 

Users who has access to AccountRight file are not listed on the MYOB Business user page. When I try to create new user, it came up with an error message stating that the user is already existed which I don't see.

How can we fix this?

 

Thanks.

Gloria

Earl_HD's avatar
Earl_HD
MYOB Moderator
5 months ago

Hi Gloria,

I apologize for the delay in my response. Could you kindly attempt to clear your browser's cache and history? Alternatively, you may also try logging in from a different browser to see if the issue persists.

Please do let me know how you go on this.
Regards,
Earl

  • Gloria's avatar
    Gloria
    Experienced Cover User
    5 months ago

    Hi there,

     

    I tried both option and none of it work.

    Any other option that will work?

     

    Thanks.

    Gloria

    • Gloria's avatar
      Gloria
      Experienced Cover User
      5 months ago

      Hi there,

       

      Please see screenshot of error message attached.

       

      Thanks.

      Gloria

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        5 months ago

        Hi Gloria,

        I've sent you a private message to gather more information. Kindly check your inbox.

        Looking forward to hearing from you soon!
        Regards,

        Earl

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