How to view inactive file

Hi Roganslaf,

 

Thank you for explaining your concern.

 

Once you cancel a MYOB business (online file), it will indeed transition to read-only status for 60 days. However, after this period, it will be removed entirely from your account. If you'd like to access the file, there's an option on our end where we can check if we can still retrieve the data file, but this requires us to get further details about the account. Could you please send me a private message with the following details:

• Serial number
• Business name
• Full name and email address

Looking forward to assisting you further.

 

Cheers,

Princess