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LJR2's avatar
LJR2
User
11 months ago
Solved

Something went wrong. Please try again or refresh the browser.

need  help please, one employee left to finalise, they have FBT and it just comesup with this error

 

Something went wrong. Please try again or refresh the browser.

  • Doreen_P's avatar
    Doreen_P
    11 months ago

    Hi LJR2 

     

    Thanks for your post and Welcome to MYOB Community Forum.

     

    If an employee does have an RFBA entered and it is below the minimum threshold, when you click the Finalise and notify the ATO, the error message "Something went wrong. Please try again or refresh the browser" comes up. For further information regarding the threshold, kindly check The Help Article Reportable fringe benefits amounts (RFBA) with Single Touch Payroll reporting.  

     

    Please let me know if further assistance is needed.

     

    Best regards,

    Doreen

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    11 months ago

    Hi LJR2 

     

    Thanks for your post and Welcome to MYOB Community Forum.

     

    If an employee does have an RFBA entered and it is below the minimum threshold, when you click the Finalise and notify the ATO, the error message "Something went wrong. Please try again or refresh the browser" comes up. For further information regarding the threshold, kindly check The Help Article Reportable fringe benefits amounts (RFBA) with Single Touch Payroll reporting.  

     

    Please let me know if further assistance is needed.

     

    Best regards,

    Doreen

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