Somethings gone wrong and AccountRight need to close

Question

Product:&nbsp; AccountRight Plus AU 2024.2.0Build:&nbsp; 2024.2.1.3Company file ID: 9last four digits:&nbsp; 8002&nbsp;AccountRight Application Error Report=====================================Application Version: 2024.2.1.3Application File Version: 2024.2.1.3Incident Id: 645f453a-e9d3-489a-aa1e-ac70c4013353Time: Thursday, 18 April 2024 4:30:43 PMCode:Unknown (0)Message:(Unknown): ShowUIView(CardDetail,...,...)Stack Trace----------------------------------------1 : MYOB.Huxley.API.HuxleyApplicationException----------------------------------------MYOB.Huxley.API.HuxleyApplicationException: (Unknown): ShowUIView(CardDetail,...,...) ---&gt; MYOB.Huxley.API.HuxleyApplicationException: (DataNotUniqueError): More than one EmployeePayrollDetails exists for employeeId = 2409at mscorlib!0x0600586c!System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) +0x27at mscorlib!0x06005877!System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData&amp; msgData, Int32 type) +0x1b3at Huxley.Service.Gateway!0x06001a2d!MYOB.Huxley.Service.Gateway.API.IGatewayService.Dispatch(String name, Object[] arguments)at Huxley.Service.Proxy!0x06000339!MYOB.Huxley.Service.Proxy.Services.ProxyCardContainerService.GetContainerObjectByType(IEnumerable`1 objectSetVersions, CardType cardType, Int32 id) +0x0at Huxley.UI.Decorators!0x06002af5!MYOB.Huxley.UI.Decorators.Services.DecoratorServiceMYOBHuxleyApplicationServicesContainerAPIICardContainerService.MYOB.Huxley.ApplicationServices.Container.API.ICardContainerService.GetContainerObjectByType(IEnumerable`1 objectSetVersions, CardType cardType, Int32 id) +0x54at Huxley.UI.Model!0x0600405f!MYOB.Huxley.UI.Model.Context.CardContext.&lt;&gt;c__DisplayClass7_0.&lt;GetContainerObjectByType&gt;b__0() +0x0at Huxley.UI.Model!0x06003adc!MYOB.Huxley.UI.Model.Context.Base.UIContextContainer`2.InvokeContainerGet(Func`1 getFunction, Boolean force) +0x60at Huxley.UI.Model!0x06003845!MYOB.Huxley.UI.Model.Context.CardContext.GetContainerObjectByType(CardType cardType, Int32 id) +0x34at Huxley.UI.Controllers!0x060021de!MYOB.Huxley.UI.Controllers.Cards.CardDetailController.GetDataObject() +0x0at Huxley.UI.Controllers!0x0600117d!MYOB.Huxley.UI.Controllers.Base.BaseControllerBusinessObject`5.get_DataRecord() +0x33at Huxley.UI.Forms!0x06001bcc!MYOB.Huxley.UI.Forms.Cards.DetailContainers.CardDetail.SetupContainer() +0x63at Huxley.UI.Forms!0x060026c8!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.InitializeContainer(IUIViewPresenter uiPresenter, IController parentController, IUIContext context, EntityInfo eInfo) +0x1e9at Huxley.UI.Forms!0x06002721!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, String name, IController controller, IUIContext context, EntityInfo eInfo, Boolean visible) +0x228at Huxley.UI.Forms!0x0600271d!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, IUIContext context, EntityInfo eInfo) +0xaat Huxley.UI.Forms!0x0600235a!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.InitializeForm(UIViewType ViewType, IUIViewPresenter uiViewPresenter, String containerResourceID, IUICompanyFile companyFile, EntityInfo eInfo, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x122at Huxley.UI.Framework!0x06000175!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.GetForm(UIViewType viewType, EntityInfo eInfo, IUIViewPresenter presenter, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x88at Huxley.UI.Framework!0x06000174!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.Show(IUIViewPresenter presenter, UIViewType viewType, Boolean showDialog, EntityInfo eInfo, IUIContext context, Boolean visible, BeginNotificationRefreshMethod refreshMethod) +0xaaat Huxley.UI.Framework!0x06000193!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0x4a--- End of inner exception stack trace ---at Huxley.UI.Framework!0x06000193!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0xa3at Huxley.UI.Forms!0x06001a6e!MYOB.Huxley.UI.Forms.Cards.CardsGrid.OnCustomNavigationEvent(UIViewType uiViewType, EntityInfo eInfo, Boolean showAsDialog, BeginNotificationRefreshMethod refreshMethod) +0x0at Huxley.UI.Forms!0x060026dd!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.RaiseNavigationEvent(UIViewType uiViewType, EntityInfo eInfo, Boolean showAsDialog, Boolean causeRefresh) +0x33at Huxley.UI.Forms!0x06001aa4!MYOB.Huxley.UI.Forms.Cards.CardsGrid.LaunchDetail(UICardSummary editCard) +0x3bat Huxley.UI.Forms!0x06001a7a!MYOB.Huxley.UI.Forms.Cards.CardsGrid.grdvCardsList_DrillDownClicked(Object sender, DrilldownClickedArgs e) +0x16at Huxley.UI.Controls!0x0600047e!MYOB.Huxley.UI.Controls.External.ExtGridView.InvokeDrillDownClicked(Object row) +0x21at Huxley.UI.Controls!0x060004a2!MYOB.Huxley.UI.Controls.External.ExtGridView.ExtGridView_Click(Object sender, EventArgs e) +0xe8at DevExpress.XtraGrid.v17.1!0x060004a5!DevExpress.XtraGrid.Views.Base.BaseView.RaiseClick(EventArgs e) +0x19at DevExpress.XtraGrid.v17.1!0x06000117!DevExpress.XtraGrid.Views.Grid.Handler.GridHandler.OnClick(MouseEventArgs ev) +0x7at DevExpress.Utils.v17.1!0x06002738!DevExpress.Utils.Controls.BaseHandler.ProcessEvent(EventType etype, Object args) +0x8eat DevExpress.XtraGrid.v17.1!0x060000e8!DevExpress.XtraGrid.Views.Base.Handler.BaseViewHandler.ProcessEvent(EventType etype, Object args) +0x22at DevExpress.XtraGrid.v17.1!0x0600216d!DevExpress.XtraGrid.GridControl.OnClick(EventArgs ev) +0x33at System.Windows.Forms!0x06000f04!System.Windows.Forms.Control.WmMouseUp(Message&amp; m, MouseButtons button, Int32 clicks) +0xf2at System.Windows.Forms!0x06000f14!System.Windows.Forms.Control.WndProc(Message&amp; m) +0x49fat DevExpress.XtraEditors.v17.1!0x06001445!DevExpress.XtraEditors.Container.EditorContainer.WndProc(Message&amp; m) +0x67at DevExpress.XtraGrid.v17.1!0x0600214e!DevExpress.XtraGrid.GridControl.WndProc(Message&amp; m) +0xbbat System.Windows.Forms!0x0600572a!System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message&amp; m) +0x0at System.Windows.Forms!0x0600572d!System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message&amp; m) +0x8eat System.Windows.Forms!0x06002df3!System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) +0x25==========MODULE: DevExpress.Utils.v17.1 =&gt; DevExpress.Utils.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:b8c34c059b804930811d5f6d50999b6c; A:1MODULE: DevExpress.XtraEditors.v17.1 =&gt; DevExpress.XtraEditors.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6df94e55f5bd4444b910d4b2a37076a4; A:1MODULE: DevExpress.XtraGrid.v17.1 =&gt; DevExpress.XtraGrid.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6a6f2858c181409aa7c4eb6bd501ac5f; A:1MODULE: Huxley.Service.Gateway =&gt; Huxley.Service.Gateway, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:c1a55a0db83f4aa69e7696034a1118e4; A:1MODULE: Huxley.Service.Proxy =&gt; Huxley.Service.Proxy, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:ca56ab238f8f4935bf40e5e37732ee02; A:1MODULE: Huxley.UI.Controllers =&gt; Huxley.UI.Controllers, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:20971d0ee6c140cdb9cbe7614dd6ff4c; A:1MODULE: Huxley.UI.Controls =&gt; Huxley.UI.Controls, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:9de0d53070f44330931b26ea439b4a8b; A:1MODULE: Huxley.UI.Decorators =&gt; Huxley.UI.Decorators, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:3e84abe4f4af413d9bb6b35a2677b0c6; A:1MODULE: Huxley.UI.Forms =&gt; Huxley.UI.Forms, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:221a66c1577647d988c8d366fb1b6d68; A:1MODULE: Huxley.UI.Framework =&gt; Huxley.UI.Framework, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:bbf1a4d2e9d7487f89246e39f6b32372; A:1MODULE: Huxley.UI.Model =&gt; Huxley.UI.Model, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:0a743ceb90de4e88b2e27504d37e8f35; A:1MODULE: mscorlib =&gt; mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:7dc184f4902d4b6fa44f3e6eaeed3dfe; A:2MODULE: System.Windows.Forms =&gt; System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:543c9eec2a3d4078aab81f89e0020776; A:1----------------------------------------2 : MYOB.Huxley.API.HuxleyApplicationException----------------------------------------MYOB.Huxley.API.HuxleyApplicationException: (DataNotUniqueError): More than one EmployeePayrollDetails exists for employeeId = 2409at mscorlib!0x0600586c!System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) +0x27at mscorlib!0x06005877!System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData&amp; msgData, Int32 type) +0x1b3at Huxley.Service.Gateway!0x06001a2d!MYOB.Huxley.Service.Gateway.API.IGatewayService.Dispatch(String name, Object[] arguments)at Huxley.Service.Proxy!0x06000339!MYOB.Huxley.Service.Proxy.Services.ProxyCardContainerService.GetContainerObjectByType(IEnumerable`1 objectSetVersions, CardType cardType, Int32 id) +0x0at Huxley.UI.Decorators!0x06002af5!MYOB.Huxley.UI.Decorators.Services.DecoratorServiceMYOBHuxleyApplicationServicesContainerAPIICardContainerService.MYOB.Huxley.ApplicationServices.Container.API.ICardContainerService.GetContainerObjectByType(IEnumerable`1 objectSetVersions, CardType cardType, Int32 id) +0x54at Huxley.UI.Model!0x0600405f!MYOB.Huxley.UI.Model.Context.CardContext.&lt;&gt;c__DisplayClass7_0.&lt;GetContainerObjectByType&gt;b__0() +0x0at Huxley.UI.Model!0x06003adc!MYOB.Huxley.UI.Model.Context.Base.UIContextContainer`2.InvokeContainerGet(Func`1 getFunction, Boolean force) +0x60at Huxley.UI.Model!0x06003845!MYOB.Huxley.UI.Model.Context.CardContext.GetContainerObjectByType(CardType cardType, Int32 id) +0x34at Huxley.UI.Controllers!0x060021de!MYOB.Huxley.UI.Controllers.Cards.CardDetailController.GetDataObject() +0x0at Huxley.UI.Controllers!0x0600117d!MYOB.Huxley.UI.Controllers.Base.BaseControllerBusinessObject`5.get_DataRecord() +0x33at Huxley.UI.Forms!0x06001bcc!MYOB.Huxley.UI.Forms.Cards.DetailContainers.CardDetail.SetupContainer() +0x63at Huxley.UI.Forms!0x060026c8!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.InitializeContainer(IUIViewPresenter uiPresenter, IController parentController, IUIContext context, EntityInfo eInfo) +0x1e9at Huxley.UI.Forms!0x06002721!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, String name, IController controller, IUIContext context, EntityInfo eInfo, Boolean visible) +0x228at Huxley.UI.Forms!0x0600271d!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, IUIContext context, EntityInfo eInfo) +0xaat Huxley.UI.Forms!0x0600235a!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.InitializeForm(UIViewType ViewType, IUIViewPresenter uiViewPresenter, String containerResourceID, IUICompanyFile companyFile, EntityInfo eInfo, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x122at Huxley.UI.Framework!0x06000175!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.GetForm(UIViewType viewType, EntityInfo eInfo, IUIViewPresenter presenter, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x88at Huxley.UI.Framework!0x06000174!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.Show(IUIViewPresenter presenter, UIViewType viewType, Boolean showDialog, EntityInfo eInfo, IUIContext context, Boolean visible, BeginNotificationRefreshMethod refreshMethod) +0xaaat Huxley.UI.Framework!0x06000193!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0x4a==========MODULE: Huxley.Service.Gateway =&gt; Huxley.Service.Gateway, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:c1a55a0db83f4aa69e7696034a1118e4; A:1MODULE: Huxley.Service.Proxy =&gt; Huxley.Service.Proxy, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:ca56ab238f8f4935bf40e5e37732ee02; A:1MODULE: Huxley.UI.Controllers =&gt; Huxley.UI.Controllers, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:20971d0ee6c140cdb9cbe7614dd6ff4c; A:1MODULE: Huxley.UI.Decorators =&gt; Huxley.UI.Decorators, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:3e84abe4f4af413d9bb6b35a2677b0c6; A:1MODULE: Huxley.UI.Forms =&gt; Huxley.UI.Forms, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:221a66c1577647d988c8d366fb1b6d68; A:1MODULE: Huxley.UI.Framework =&gt; Huxley.UI.Framework, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:bbf1a4d2e9d7487f89246e39f6b32372; A:1MODULE: Huxley.UI.Model =&gt; Huxley.UI.Model, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:0a743ceb90de4e88b2e27504d37e8f35; A:1MODULE: mscorlib =&gt; mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:7dc184f4902d4b6fa44f3e6eaeed3dfe; A:2----------------------------------------&nbsp;

earl_hd · Accepted Answer

Hi LKinghan,Thank you for collaborating with me via private message. I've arranged an online script for your file that should resolve the issue. I recommend logging out first, then logging back in to see if it resolves the problem for you.Looking forward to your response.If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.Regards,Earl

earl_hd · Answer

Hi LKinghan,Thanks for your post. Could you please provide the specific timing when you encountered this error? Is it happening when you try to open an employee's card file? Gathering more details about when and how this error occurs will greatly assist us in pinpointing a solution. Your cooperation is appreciated!Looking forward to your response.Regards,Earl

lkinghan · Answer

Hi Earl Earl_HD&nbsp;Thank you for your reply.&nbsp;Correct, when I try and open the employees card file (it is happening for about a dozen staff card files)&nbsp;The other card files open OK and I can update details.&nbsp;&nbsp;kind regards,Lynne&nbsp;

earl_hd · Answer

Hi LKinghan,Great, thanks for confirming. To address this issue, we have an online script that can be executed. Please send me a private message with the following details so I can arrange the script for you:&nbsp;Serial Number.Company File ID.Full name and Email (login.Looking forward to your response.Regards,Earl

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Somethings gone wrong and AccountRight need to close

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