STP from migrated Business Pro
Hi There
I have migrated most of my clients from Account Right to MYOB Business Pro/Lite. I setup the STP and Notified ato of the BMS Id and all good from my end in the files I do the work from (I am the tax agent/bookkeeper for the clients).
However the issue is at the client files from under their user login (I sent them new user invitation for the new Business file). The STP from their end is getting rejected saying not the correct software id.
In the new migrated Business file the software id stayed the same under my login as how it was when the file was still an AR file While in the migrated file under the client's user access it changed to a different software id number for the same Business File? Anyway, I updated ato (through access manager) with the software id that is showing under the client's user access but still, the STP been rejected when are done by the client...
Any solution or explanation?
Thank you