Hi DKK01,
Welcome to our Community Forum! We appreciate the screenshots you've provided.
Based on the screenshots, you likely import your invoices to your application. Generally, this error message is often caused by the presence of pipe characters (|) in the invoice numbers (e.g., abc|123).
To resolve this, I recommend checking your invoices and removing any pipe characters from the invoice numbers. This should likely rectify the problem.
If the issue persists after making these changes, please provide the last 4 digits of your serial number. We'll investigate this matter further.
Should you need additional assistance or have other concerns, feel free to start a new thread in the forum.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Genreve
Hi
There is no Importing of Invoices being used. All Invoices are manual entered.
I have checked all of the entered Invoices numbers to check for any pipe characters (|) in the invoice numbers (e.g., abc|123).
I can confirm there are not any Pipe Characters. This is the structure of our Invoice numbers 00002628.
Can I please have further assistance to rectify this issue.
Last four digits of Serial Number are 8970.
Thank you
Hi DKK01,
Thanks for your response. I've implemented an online script on your file to address this issue. To ensure it takes effect smoothly, I recommend logging out first, clearing your browser's cache and history, and then logging back in.
Feel free to post again if you have further queries and one of us will be happy to assist you.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Regards,
Earl
Hi Earl_HD
I have complete the clearing of the cache and logged out and back in and am still unable to produce the Accounts Receivable with Tax Report.
Thank you
Hi DKK01
I know that with Accountright some users cannot generate the Receivables with Tax Report when there are a large number of invoices in the file (regardless of invoice status). This is due to how the process is coded - MYOB processes every invoice in the file. I have seen reports that take over 5 hrs to generate when using desktop software. Online this would crash or timeout. The solution with Accountright is to use the Receivables Reconciliation report instead. This is coded to process only outstanding invoices and is therefore much quicker.
I know you are not using AccountRight, however suggest you try the same. Is there a specific reason you are using the Receivables with Tax report? Perhaps the info you need can be generated another way.
Regards
Gavin
