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portrd's avatar
portrd
Partner
2 years ago
Solved

Failed to load the report

Getting 'Failed to load the report'. We have identified the date it fails, but unsure what to from there?

 

Can you help please?

 

  • Yanike_S's avatar
    Yanike_S
    2 years ago

    Hi portrd 

     

    It seems like there is a data issue with one of your invoices in that period. It seems like you use On a Day of the Month type payment terms, and the due date appears to be 0 - this is not possible in the software. This is most commonly caused by imported transactions. Could you change that invoice to your preferred payment terms and run the report again? It seems to be invoice 28 recorded on 19/09/2022 for $6675.15.

     

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  • Yanike_S's avatar
    Yanike_S
    MYOB Moderator
    2 years ago

    Hi portrd 

     

    Thanks for your post. There could be a number of causes for this, usually to do with the report trying to process too much data. I am happy to have a look into this for you. Are you running AcocuntRight in the browser or is this a Business/Essentials file? What are the last 4 digits of the serial number?

    • portrd's avatar
      portrd
      Partner
      2 years ago

      Thanks Yanike.

      It is a Business. ....6100

      • Yanike_S's avatar
        Yanike_S
        MYOB Moderator
        2 years ago

        Hi portrd 

         

        It seems like there is a data issue with one of your invoices in that period. It seems like you use On a Day of the Month type payment terms, and the due date appears to be 0 - this is not possible in the software. This is most commonly caused by imported transactions. Could you change that invoice to your preferred payment terms and run the report again? It seems to be invoice 28 recorded on 19/09/2022 for $6675.15.