Forum Discussion
Hi DKK01,
Thanks for your response. I've implemented an online script on your file to address this issue. To ensure it takes effect smoothly, I recommend logging out first, clearing your browser's cache and history, and then logging back in.
Feel free to post again if you have further queries and one of us will be happy to assist you.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Regards,
Earl
Hi Earl_HD
I have complete the clearing of the cache and logged out and back in and am still unable to produce the Accounts Receivable with Tax Report.
Thank you
- gavin1234527 days agoUltimate User
Hi DKK01
I know that with Accountright some users cannot generate the Receivables with Tax Report when there are a large number of invoices in the file (regardless of invoice status). This is due to how the process is coded - MYOB processes every invoice in the file. I have seen reports that take over 5 hrs to generate when using desktop software. Online this would crash or timeout. The solution with Accountright is to use the Receivables Reconciliation report instead. This is coded to process only outstanding invoices and is therefore much quicker.
I know you are not using AccountRight, however suggest you try the same. Is there a specific reason you are using the Receivables with Tax report? Perhaps the info you need can be generated another way.
Regards
Gavin
- Earl_HD27 days agoMYOB Moderator
Hi DKK01,
Thanks for your response. Another workaround is to, when running the report, navigate to the Accounts tab and review the chart of accounts to check if any header accounts are mistakenly listed as detail accounts under another header account.
If you find such instances, ensure that the chart of accounts displays the correct hierarchy and update the accounts to point to the appropriate header account. Additionally, in some cases, exporting the account list and then reimporting it without making any changes has resolved issues with reports failing to load for the year.
Please do let me know how you go on this.
Regards,
Earl- DKK0126 days agoContributing User
I've completed all of the previous post suggestion to no avail.
I am using MYOB Business Pro and am unable to produce the Accounts Receivables with Tax report as at 30/06/2023.
The only date I can produce the Accounts Receivables with Tax report up to is 31/12/2022!
You mentioned in a earlier post:
"I've implemented an online script on your file to address this issue." As I am not knowledgable of what this actually means, and as none of the suggestions have worked, can I please ask you to please esculate this issue so as to have it remedied promptly.
Thank you