Character limit on Company Name

Question

Urgent help required!&nbsp;I am trying to create a new contact. It's for a new customer that is a government client that happens to have a long name. For example Smith Constructions &amp; Peters Building Company Joint Venture Road Project Pty Ltd.&nbsp;MYOB wont let me save this new contact.&nbsp;&nbsp;I keeping getting the following error message:&nbsp;One or more fields exceed the maximum character limit.&nbsp;The customer has advised that I must use their full name on all invoices. I cant issue an invoice which means I cant get paid.&nbsp;As a workaround (not that I should have to find one), I tried to create the new customer as an individual rather than a company but I am still having the same problem.&nbsp;What are the character limits on each of the following:&nbsp;customer namefirst namesurname/family namecontact IDThis wasnt a problem before the upgrade.&nbsp;

roz4 · Answer

Have you had any response to this issue.&nbsp; I need to expand the Contact Name Tab. Not getting any help from MYOB on this.

unhappy5 · Answer

Hi Roz4,&nbsp;Would you believe that I havent had a response from MYOB?&nbsp;As if MYOB would respond to users who are unable to complete such a basic task of sending an invoice to a customer due to character limits on company name.&nbsp;Hello MYOB - is anyone there to respond today?

celia_b · Answer

Hi UNHAPPY5&nbsp;
&nbsp;
Welcome to the MYOB Community Forum, I hope you'll find it a wealth of knowledge.
&nbsp;
MYOB Business does not allow to increase in the character limit. Currently, the Company Name field is limited to a set of characters in 49 characters including spaces. If you do have a name that is longer than that, my recommendation would be to look into abbreviating the name where possible. i.e Use bldg. instead of Building, Const. instead of construction.&nbsp;
&nbsp;
However, you could use the description to put a longer name. The description allows you to have up to 255 characters. and for the customer name it allows 8-13 characters.&nbsp;
&nbsp;
I hope this help. Please feel free to post again. I'm happy to assist you further.&nbsp;
&nbsp;
If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.
&nbsp;
Best Regards,&nbsp;
Cel
&nbsp;

robdodge1971 · Answer

Hey mate, Did you ever work this out?&nbsp;I have EXACLTY the same issue where the entity i need to invoice is longer than MYOB allow (This NEVER happened until the most recent "update")..........Lest call it a "downdate" !!!!&nbsp;They mention adding more the "description" area, which doesnt even exist on my version !!!!&nbsp;CheersRob

roz4 · Answer

No, apparently they are aware and working on it. Ever so slowly tho.&nbsp; My solution for well used company names ie recurring was to shorten the name to something that was easily recognisable so It cut down my search time.&nbsp; I deal with several companies with different cost centres so in the interim its the best I can do. Still not ideal

Forum Discussion

Character limit on Company Name

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