error sending quotes and invoices
Hi, I have always been using MYOB Essentials but i think it has automaticcaly rolled me over to MYOB Business Pro I am having a lot of trouble since the start of this financial year with quotes...
Forum Discussion
Hi Aaron,
I apologise that you're seeing this error. It seems this error appears on the PDFs where the file sizes on logos are too large. While we work on fixing this error, can I please enquire about the steps you've taken to address the logo?
I realise you've said you've already made your logo smaller. But can I confirm whether you've changed your logo size in the Brand Settings tab in business settings page or the Templates tab in the Sales Settings page?
You want to make the changes in your template file that lives in the Templates tab inside your Sales Settings page, which are found when you click on your business name from the top right. The template file in this tab is what is used to generate your quote and invoice PDFs.
Changes to logo size in the brand settings tab in the business settings page do not impact your quotes and invoice PDFs, it will impact any payslips that your business would generate for its employees.
Thank you for your response. The file size of my logo file is 452kb when uploaded and the logo is really small on my invoice and quote pages. It says that the file size needs to be less than 2MB which it is smaller by a lot.
if i make the logo smaller in the templates tab in the sales settings you can hardly see the logo.
I have already been through this with a few people on the phone. If it is the logo size that is causing the problem, I don’t understand how the invoices and quotes sometimes send and sometimes don’t. if the logo size was the issue wouldn’t they not send at all?
Hi.
This problem still has not been resolved and i have not had a reply to my last post
just in case you missed it here it is again
2 weeks ago
Thank you for your response. The file size of my logo file is 452kb when uploaded and the logo is really small on my invoice and quote pages. It says that the file size needs to be less than 2MB which it is smaller by a lot.
if i make the logo smaller in the templates tab in the sales settings you can hardly see the logo.
I have already been through this with a few people on the phone. If it is the logo size that is causing the problem, I don’t understand how the invoices and quotes sometimes send and sometimes don’t. if the logo size was the issue wouldn’t they not send at all?
hi Azco ,
Apologies for not getting back to you earlier, I was working with the team to debug the issue. Can I please ask you to create a new template in the sales settings page (see screenshots below) and add in your updated and resized logo.
This might mitigate the issue of your invoices sporadically not being sent out.
Please let me know how you go with this.
Thanks again for your patience, I can imagine how frustrating this would be for you. Please bear with us while we help resolve this issue.
Shoaib
