Hi Think1,
Thank you so much for your post and my apologies for the late response. Typically, when a customer makes an online payment, it is automatically recorded in your MYOB business file, and the corresponding invoice is marked as paid. When you review bank transactions, these payments should appear as potential matches.
Since this doesn't seem to be happening in your case, I recommend thoroughly checking all the details in the software, ensuring that the amounts paid by your customer align correctly. You can utilize the online invoice payment reports to examine the batch payment contents. By using the "find transactions" feature, you can open the related invoice and compare the information. Verify that details such as account number, date, exact amount, transaction type, etc., precisely match.
Please do let me know how you go on this.
Regards,
Earl
Hi,
I am also having an issue.
It appears that maybe the gst applicable on the surcarge means I cannot match as the ballance is out, as in the amount paid is higher than the invoice.
This wasnt aproblem before as I could find all the possible matches...
Hi BexR
Thanks for your post, and my apologies for the late response.
Could you please review all the details in MYOB Business to ensure that the amounts paid by your customer are aligned correctly. Utilize the online invoice payment reports to examine the contents of batch payments. Utilize the "find transactions" feature to open the related invoice and compare information, verifying details such as account number, date, exact amount, transaction type, etc., for precise matching.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Regards,
Earl
